When employees apply a cost-benefit analysis to a potential change, they consider only their own self-interest.
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Q4: Customer feedback provides a human element that
Q6: Unfreezing occurs when the driving forces are
Q7: Exposing employees to external forces can strengthen
Q8: Refreezing involves producing disequilibrium between the current
Q10: The force field analysis model states that
Q11: Even when present conditions are very bad,
Q12: Resistance detracts from employees' sense of procedural
Q13: One reason why employees typically resist change
Q14: When people support change, they typically assume
Q38: The urgency for change must always be
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