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When You Phone to Buy Tickets for a Visit to the Biltmore

Question 43

Multiple Choice

When you phone to buy tickets for a visit to the Biltmore Estate in North Carolina,the telemarketers are friendly and helpful.Before the conversation ends,the telemarketers ask customers to call if they encounter any problems.What level of relationship does this exemplify?


A) Accountable relationship
B) Basic transactional
C) Reactive relationship
D) Partnership
E) Proactive relationship

Correct Answer:

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