Exceeding customer expectations is often referred to as ___________.
A)Customer excellence
B)Customer loyalty
C)Customer essence
D)Customer delight
E)None of these

Name: Exceeding customer expectations is often referred to as ___________. A)Customer excellence B)Customer loyalty C)Customer essence D)Customer delight E)None of these
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Question

Quizplus · Accepted Answer

Exceeding customer expectations is often referred to as customer delight, which has been shown to correlate highly with loyalty and high return on customer investment.

Exceeding Customer Expectations Is Often Referred to as ___________