Many times customers provide ideas to salespeople,customer service representatives,and other direct customer contact people in the firm.These type of inside people and customers are generally good at generating ideas that are ________.
A)Game-changing products
B)Innovative leaps in design
C)Incremental changes to existing products
D)Challenging for R&D due to their aggressive nature
E)None of these

Question

Quizplus · Accepted Answer

People who work directly with customers are another source of ideas. As salespeople, customer service representatives, and others interact directly with customers, it is possible to identify new-product ideas. Often these ideas are incremental changes to existing products that solve a particular problem; however, occasionally the customer challenge requires a truly innovative solution.

Many Times Customers Provide Ideas to Salespeople,customer Service Representatives,and Other