Question 1

Professional e-mail messages generally

Accepted Answer

Professional e-mail messages generally begin by frontloading, which means placing the most important information at the beginning of the message. This helps to ensure that the recipient reads and understands the main point of the message.

Answer: B
 Professional e-mail messages are often used for safely sending confidential information, but it is important to follow proper security protocols and encrypt any sensitive data to ensure that it is not intercepted by unauthorized parties.

Answer: C
 Professional e-mail messages can be used for both internal and external communication, depending on the purpose and content of the message.

Answer: D
 Emoticons are generally not appropriate in professional e-mail messages, as they can be seen as unprofessional or even childish in some contexts. It is best to stick to a formal and polite tone in business communication.

Question 2

Chatham Industries would like to provide live tech support to its customers.What is the best communication channel for doing this?

Accepted Answer

Instant messaging allows for immediate communication and can provide real-time solutions to customers' tech support issues. This is the most efficient and effective communication channel for live tech support. E-mail, blog, and podcast are not ideal for live tech support as they all involve a delay in response time.

Question 3

Which of the following situations is most appropriate for sending an e-mail message?

Accepted Answer

Sending the month's sales data to her department is appropriate for an e-mail message as it is a routine communication within the company. The other options involve sensitive or confidential information that should not be communicated via email for security reasons.

Question 4

What is the best advice for writing e-mail messages?

Accepted Answer

Using numbered lists and headings makes e-mail messages clearer and easier to read, helping recipients quickly understand the content.

Question 5

Which of the following subject lines is most effective?

Accepted Answer

The subject line "Sales Meeting on January 30" is the most effective as it clearly states the purpose and date of the meeting, allowing the recipient to prioritize their schedule accordingly. The other subject lines, "Help!", "Free Quote", and "Department Meeting" are too vague and do not provide enough information for the recipient to take any immediate action.

Question 6

Which of the following is not a reason that electronic communication is so important in organizations today?

Accepted Answer

The statement "E-mail ensures that a message will be understood by the recipient" is not necessarily true as misinterpretations and misunderstandings can still occur through electronic communication.

Question 7

What is the best advice for organizing e-mail messages?

Accepted Answer

The answer of What is the best advice for organizing...

Question 8

Which of the following is the most effective closing for an e-mail message?

Accepted Answer

Option C is the most effective closing for an email message as it clearly states what action the recipient needs to take and by when. This provides a sense of closure to the email and encourages prompt action. Options A and D are too general, and while option B is polite, it does not provide any specific information on what the recipient needs to do next.

Question 9

Which of the following is not a standard guide word used in e-mail messages?

Accepted Answer

"TO:", "FROM:", and "DATE:" are standard guide words used in e-mail messages to indicate the recipient, sender, and date of the message. "RESPONSE:" is not a standard guide word used in e-mails.

Question 10

The subject line of an e-mail message should

Accepted Answer

The subject line should summarize the main idea to give the recipient a clear understanding of the email's content.

Question 11

As Jarrod begins his business career, he will probably find himself writing more ____ than other types of messages.

Accepted Answer

E-mail messages are the most common form of communication in business settings today, making them more frequent than letters, memos, or text messages.

Question 12

Ivan has discovered a production problem that will cause this month's shipments to be a few days late.Because his British customers will need to know about this problem right away, Ivan should

Accepted Answer

Since the information needs to be communicated quickly to British customers, an email would be the most efficient method. It allows for the information to be easily disseminated to multiple recipients at once, and allows for a quick response and follow-up communication if necessary.

Question 13

Which of the following statements about digital media in the workplace is least accurate?

Accepted Answer

Most workplaces are not completely paperless; while digital media is prevalent, paper is still used in many organizations for various purposes.

Question 14

Maya will be using e-mail on the job and wants to learn how to write effective subject lines.What is the best advice you can give her?

Accepted Answer

Updating the subject line to reflect the current topic will make it easier for the recipient to search for and find the relevant email in a thread of messages. It also helps ensure that the recipient understands the purpose of the email and is more likely to open it. A blank subject line (option A) could lead the recipient to ignore the email, while using all lowercase letters (option B) may come across as unprofessional. Using words like "Free" (option C) may come across as spammy and could result in the email being marked as junk or deleted.

Question 15

Which of the following is the most accurate statement about e-mail messages in the workplace?

Accepted Answer

Attaching a PDF file to an e-mail message ensures that the format of the document sent is preserved and looks the same as intended by the sender. However, the use of e-mail has not made paper-based documents obsolete. Stylistic and grammatical considerations should still be taken into account in e-mail communication, and studies have shown that e-mail is now more commonly used than the telephone for workplace communication. Therefore, options A, B, and D are inaccurate statements.

Question 16

Leyla must be able to access her company's accounting records and accounting software from remote locations.What technology will allow her to store and access data and software application in remote network clusters?

Accepted Answer

Cloud computing is a technology that allows data and software applications to be stored in remote network clusters and accessed from anywhere with an internet connection. This is the best choice for Leyla to be able to access her company's accounting records and accounting software from remote locations. E-mail, Twitter, and social networking sites are not appropriate for storing and accessing large amounts of data and software applications.

Question 17

Rachel is resigning from her position as a marketing specialist and would like a permanent record of her official resignation.What is the best communication channel for her to resign and to inform her supervisor of her resignation?

Accepted Answer

A letter is a formal and permanent way to communicate a resignation, providing an official record for both Rachel and her employer.

Question 18

Which of the following is the best subject line for an e-mail message?

Accepted Answer

This subject line is clear, specific, and includes important details such as the date and time of the meeting. It also conveys that there has been a change in the original plan, which can help ensure that participants are aware of it.

Question 19

Benjamin is working on a marketing team with members located in several states.The team wants to be able to share documents so that all members can view and revise them as needed.What is the best communication channel for doing this?

Accepted Answer

A wiki is the best communication channel for sharing documents among team members located in different states. It allows for easy collaboration and revision control, and all members can access and edit the documents in real-time. Blogs and social networking platforms are not designed for document sharing, while text messaging is too limited and not suitable for large files.

Question 20

Which of the following is the most effective opening for a routine e-mail message?

Accepted Answer

Choice B is the most effective opening as it provides specific information about the topic of the message in a clear and concise manner. It also allows the recipient to quickly understand what the message is about and how it may impact their schedule. Choices A, C, and D are less effective as they do not provide specific information or may be deemed too casual for a professional email.

Quiz 7: Electronic Messages and Digital Media