Question 1

Daniel has to compose an important e-mail message to a client.What is the best way to get started?

Accepted Answer

Taking the time to compose an important e-mail message offline allows Daniel to draft and revise his thoughts without distractions. It also provides an opportunity to review the message for clarity and accuracy before sending it.

Question 2

What is a disadvantage of text messaging?

Accepted Answer

The answer of What is a disadvantage of text messaging?
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Question 3

Randy must read and reply to several e-mail messages.What is the best tip he can follow to make sure that he handles his e-mail professionally?

Accepted Answer

It is important to acknowledge receipt of an email, even if you are unable to reply immediately. This shows professionalism and courtesy towards the sender. Automatic returns (A) can be seen as impersonal and unnecessary. Reading and replying to each email before moving on (C) may not be efficient depending on the volume of emails received. Printing every email (D) is wasteful and not environmentally friendly.

Question 4

Andrew would like to use instant messaging on the job to communicate one-on-one with his customers.What is the first thing Andrew should do?

Accepted Answer

Andrew should always check with his supervisor or employer before using any form of communication with customers. This ensures that company policies and procedures are being followed and that the use of instant messaging is appropriate for the job.

Question 5

How do organizations use podcasts?

Accepted Answer

Organizations use podcasts in a variety of ways, including but not limited to, broadcasting radio and TV shows, providing educational content for students, sending messages to customers, and offering training to employees. All of the given options are common ways in which organizations use podcasts.

Question 6

What is a benefit of instant messaging?

Accepted Answer

All of the choices (A, B, and C) are benefits of instant messaging. Instant messaging allows for real-time communication, is a convenient alternative to the phone, and enables quick sharing of information and decision-making.

Question 7

What is the best advice for formatting e-mail messages?

Accepted Answer

Keeping the email message under three screens in length makes it easier for the recipient to read and respond to the message.

Answer: B
 It is always polite to include a greeting regardless of whether you are writing to someone within or outside of your organization.

Answer: None
 Typing an email message in all lowercase letters can make the message difficult to read and unprofessional. Including your name at the bottom of the message is also important for clarity and identifying the sender.

Question 8

What is the most accurate statement about e-mail messages?

Accepted Answer

When you delete an e-mail message, it may still remain on servers or networks. This is especially true if the e-mail was sent to multiple recipients or included in a chain of messages. Even if you delete the message from your own inbox, it may still exist in other inboxes or backup systems.

Answer: D
 E-mail messages can be retrieved, corrected, or revised if they have not been read by the recipient. However, once the recipient has opened the message, it becomes more difficult to make changes or retrieve the message. It is always best to double-check your message for accuracy and clarity before hitting "send."

Question 9

Jacqueline is sending an e-mail message to a list of receivers.What is the most efficient way she can send the same message but avoid revealing all e-mail addresses to the entire group of recipients?

Accepted Answer

Using the Bcc function allows Jacqueline to send the same message to all recipients without revealing their email addresses to each other. This provides a level of privacy and avoids potential spam or unwanted emails to any of the recipients. Option A is inefficient as it would require Jacqueline to send individual messages to each recipient. Option B may not work well if any of the recipients are hesitant to forward along the message. Option D would reveal all recipients to each other, defeating the purpose of the question.

Question 10

Which of the following services will allow you to send instant messages?

Accepted Answer

All of these services (AIM, Yahoo Messenger, and Google Talk) allow users to send instant messages. Therefore, the best choice is D.

Question 11

What is the most accurate statement about instant messaging and texting on the job?

Accepted Answer

Instant messages and text messages can be saved and used as evidence, so it's important to be careful about what you say. You should avoid saying anything that could harm your reputation or that of your organization.

Question 12

Which of the following is considered an appropriate best practice when sending e-mail messages?

Accepted Answer

It is important to respect the privacy of other people's messages and not to forward them without permission. This can prevent the spread of misinformation or sensitive information being leaked. Option A is incorrect because writing important messages in all capital letters is considered rude in digital communications, as it is seen as shouting. Option B is incorrect because attachments can be necessary to share information, but it is important to scan for viruses before sending. Option D is incorrect because sending blanket copies of all emails can clutter inboxes and is not necessary unless it is required by company or legal policies.

Question 13

Which of the following actions on Twitter could get you fired?

Accepted Answer

The answer of Which of the following actions on Twitter...

Question 14

Which of the following statements is most accurate?

Accepted Answer

Twitter, podcasts, blogs, and wikis are all examples of Web 2.0 tools that allow for greater user participation and collaboration. This represents a shift towards a more user-centered virtual environment.

Answer: None of the other options are accurate. B is untrue as consumers today are increasingly active online and have the ability to create and share their own content. C is untrue as the Internet does not have gatekeepers in the same way that traditional media does. D is untrue as not all online content is fact-checked and there are certainly risks and dangers for companies online.

Question 15

Karen, a real estate agent, wants to create simple podcasts that will allow her clients to take virtual tours of available properties.What will she need to create these simple podcasts?

Accepted Answer

Karen can create simple podcasts with just a recording, editing, and publishing software program like Audacity and a digital recorder. She may not need a sophisticated microphone or professional recording room, and she can be the one recording the podcasts.

Question 16

What is the most accurate statement about instant messaging (IM)and text messaging?

Accepted Answer

Text messaging requires a short message service (SMS) supplied by a cell phone service provider. This is a factual statement regarding the technology and system requirements for text messaging.

Answer: D
 Text messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals. This statement accurately describes the function and capabilities of text messaging. However, the same cannot be said for instant messaging, which may or may not involve the use of private chat rooms.

Question 17

Brianna, a sales rep, has just learned that she will be allowed to text with her colleagues and clients during work hours.What is the best advice you can give her to ensure that she is using this tool professionally?

Accepted Answer

Texting while driving is dangerous and illegal in many places. It's important to prioritize safety and avoid distractions while driving.

Question 18

Victoria has asked your advice to make sure that the content and tone of her e-mail messages are professional.What would you tell her?

Accepted Answer

This is an important reminder that e-mail messages can be forwarded, printed, or saved and potentially shared with others. Therefore, it is essential that the language and tone of the message is appropriate, respectful, and professional. Avoid including any confidential or sensitive information as well.

Question 19

Monique wants to be an effective e-mail communicator.What should she do?

Accepted Answer

All of the options listed are important for becoming an effective e-mail communicator. Using bullets and headings helps to organize longer messages and make them easier to read. Considering cultural differences is important when communicating with people from diverse backgrounds to avoid misunderstandings. Double-checking before hitting the Send button ensures that the message is error-free and appropriate. Therefore, Monique should do all of these.

Question 20

Which of the following is the worst advice for e-mail users?

Accepted Answer

Making e-mail messages as long as possible is the worst advice for e-mail users as it can be time-consuming for the reader and may result in important information being overlooked. It is better to keep e-mails concise and to the point.

Quiz 7: Electronic Messages and Digital Media