What is call distribution?
A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) Directs customers to use touch-tone phones or keywords to navigate or provide information
C) A phone switch routes inbound calls to available agents
D) None of the above
Correct Answer:
Verified
Q8: The business world is shifting from customer
Q15: CRM is a technology based on the
Q28: What is interactive voice response (IVR)?
A) Automatically
Q30: What focuses on keeping suppliers satisfied by
Q33: What focuses on keeping vendors satisfied by
Q38: What is predictive dialing?
A) Automatically dials outbound
Q40: Customer relationship management involves managing all aspects
Q47: CRM systems can replace more traditional forms
Q64: Which of the following is not considered
Q72: SRM systems also help an organization communicate
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