Which of the following is not an external nonfinancial measure of quality?
A) Number of defective parts produced.
B) Number of defective units shipped to customers.
C) Number of customer complaints.
D) Delivery delays (e.g., difference between scheduled and actual delivery date).
E) Percentage of products that experience early or excessive failure.

Question

Quizplus · Accepted Answer

The number of defective parts produced is an internal nonfinancial measure of quality, as it reflects the organization's own manufacturing processes rather than customer perceptions or outcomes.

Which of the Following Is Not an External Nonfinancial Measure