Salespeople can help customer service by setting very high expectations for product performance with customers so that the customer service representatives receive extended service calls.

Question

Quizplus · Accepted Answer

This statement is false. Setting overly high expectations for product performance may lead to disappointment and frustration for customers, which can result in increased service calls and negative feedback. Salespeople should instead strive to set realistic expectations and work with customer service representatives to ensure that issues are addressed promptly and effectively.

Salespeople Can Help Customer Service by Setting Very High Expectations