Which of the following best describes customer service reps?
A) They are outside salespeople who are not concerned with setting up long-term relationships with their customers.
B) They are salespeople who specialize by types of products.
C) They are salespeople who actually do the sales presentations for key account customers.
D) They are inbound salespeople who handle customer concerns.
E) They are telemarketers who work with field salespeople to sell goods to customers.

Question

Quizplus · Accepted Answer

Customer service reps are typically responsible for handling inbound calls and inquiries from customers, and for resolving any concerns or issues they may have. They are not generally involved in outbound sales or in-person sales presentations, as suggested by the other answer choices.

Which of the Following Best Describes Customer Service Reps