Zero Zone,Inc.manufactures and sells display refrigeration and freezer units to supermarkets.The manufacturer is successful because it is able to keep the promises it makes.All customers know that Zero Zone's salespeople and its products live up to all the promises made.This is an illustration of which factor necessary for mutual trust to develop?
A) Dependability
B) Sales orientation
C) Likability
D) Spontaneity
E) Profitability

Question

Quizplus · Accepted Answer

The factor necessary for mutual trust to develop in this scenario is dependability. Zero Zone, Inc. is able to keep the promises it makes to its customers, which creates a sense of reliability and dependability. This, in turn, leads to mutual trust between the manufacturer and its customers. The other options, such as sales orientation, likability, spontaneity, and profitability, may be important factors in building and maintaining relationships, but they are not the primary factor necessary for mutual trust to develop in this scenario.