While a salesperson was trying to sell a new textbook,the professor began to complain about the rising cost of textbooks.The salesperson responded with: "Yeah,it's not cheap to get quality education these days." Then,after a pause,the salesperson continued,"Say,did I tell you who wrote the test bank that comes with this book?" Which method did the salesperson use to deal with this objection?
A) Direct denial
B) Acknowledge
C) Postpone
D) Referral
E) Compensation

Question

Quizplus · Accepted Answer

The salesperson acknowledged the professor's complaint about the cost by agreeing that education isn't cheap, which is a form of acknowledgment before redirecting the conversation to the test bank.

While a Salesperson Was Trying to Sell a New Textbook,the