For a salesperson trying to grab the attention of a new customer,it is desirable to:
A) call the customer by a friendly nickname.
B) use the customer's name in every second sentence of the meeting.
C) learn to pronounce the customer's name correctly.
D) use standard language like "Sir" or "Ma'am" in order to show respect.
E) request the customer to introduce himself in the sales meeting.

Question

Quizplus · Accepted Answer

Learning to pronounce the customer's name correctly is the best option to grab their attention. It shows that the salesperson pays attention to details and respects the customer's individuality. It also helps build a rapport and makes the customer more comfortable during the sales pitch. Using a friendly nickname or the customer's name too often can come across as insincere or pushy, while using standard language may make the customer feel distant or unimportant. Requesting the customer to introduce themselves is not necessary as it is the salesperson's job to introduce themselves and the product/service they are selling.

For a Salesperson Trying to Grab the Attention of a New