The recent trend in HRM that is consistent with the total quality management philosophy emphasizes:
A)efficiency in delivering programs.
B)cost reduction of HR functions.
C)functional approaches in delivering HR programs.
D)a customer-oriented approach in delivering HR programs.
E)spending more time in performing transformational activities.

Question

Quizplus · Accepted Answer

One recent trend within the field of HRM, consistent with the total quality management philosophy, is for the HR executive to take a customer-oriented approach to implementing the function. In other words, the strategic planning process that takes place at the level of the business can also be performed with the HRM function.

The Recent Trend in HRM That Is Consistent with the Total