The first step to a customer orientation is:
A)identifying the needs of customers.
B)identifying the HRM function to serve the customer.
C)developing technologies that serve customers.
D)creating strategies that serve customers.
E)identifying customers.

Question

Quizplus · Accepted Answer

A customer orientation is one of the most important changes in the HRM function's attempts to become strategic. It entails first identifying customers.

The First Step to a Customer Orientation Is