Which of the following is NOT identified in the textbook as a form of hard influence tactics?
A)Assertiveness
B)Upward appeal
C)Persuasion
D)Coalition forming
E)Information control

Question

Quizplus · Accepted Answer

Persuasion is not considered a form of hard influence tactics but rather falls under the category of soft influence tactics. Hard influence tactics are typically more forceful in nature and may involve threats, rewards or punishments, while soft influence tactics are more subtle and often rely on building relationships and credibility.

Which of the Following Is NOT Identified in the Textbook