A large national sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction.The company now wants you to design a training program that teaches sales staff the main components of active listening.Describe the three components of active listening and discuss a specific training activity that would potentially improve the salespeople's performance in each of these three components.

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The Answer of A large national sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction.The company now wants you to design a training program that teaches sales staff the main components of active listening.Describe the three components of active listening and discuss a specific training activity that would potentially improve the salespeople's performance in each of these three components.

A Large National Sales Organization Has Concluded That Active Listening