Because 'courtesy' is subjective, it can't be considered a factor in service quality.

Name: Because 'courtesy' is subjective, it can't be considered a factor in service quality.
Brand: Quizplus
Rating: 4.7 (39 reviews)

Question

Quizplus · Accepted Answer

While perceptions of courtesy may vary, it is still an important aspect of service quality as it impacts a customer's overall satisfaction with the interaction. It can include things like friendliness, attentiveness, and politeness, which can help establish a positive relationship between the customer and the business.

Because 'Courtesy' Is Subjective, It Can't Be Considered a Factor