Quality of design refers to the degree to which goods and services achieve the intent of the designers.
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Q2: The degree to which a product or
Q8: Recent changes to ISO guidelines stress continuous
Q12: The degree to which a product or
Q13: Regardless of superior quality, consumers won't pay
Q14: Convenience, Reliability and Assurance are dimensions of
Q15: Because 'courtesy' is subjective, it can't be
Q19: The seven dimensions of quality are important
Q20: In market research, a group of consumers
Q22: Serviceability, Conformance and Reliability are dimensions of
Q30: The customer is the focal point and
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