Serviceability, Conformance and Reliability are dimensions of product quality.
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Q2: The degree to which a product or
Q12: The degree to which a product or
Q17: Quality of design refers to the degree
Q19: The seven dimensions of quality are important
Q23: Deming stresses that workers are primarily responsible
Q25: Crosby's concept of ''quality is free" means
Q29: According to Deming, it is the systems
Q30: The customer is the focal point and
Q33: Six sigma programs have both management and
Q37: If the majority of service customers are
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