Emotional labour is defined as any situation in which:
A) you get upset with customers at times when you are supposed to remain calm.
B) you begin to feel burned out from facing too many customers in one day.
C) you don't realize that your emotions are causing you to act differently toward someone than you had intended.
D) All of the answers are correct.
E) none of the answers represent the emotional labour definition.
Correct Answer:
Verified
Q123: Which of these statements about emotions is
Q124: Which of the following is an emotion?
A)Surprise
B)Perception
C)Values
D)Job
Q125: Emotional labour refers to:
A)the effort,planning,and control needed
Q126: Emotional dissonance occurs when:
A)there are no known
Q127: Which of the following statements about work
Q129: Emotions affect behaviour:
A)through a person's beliefs.
B)through a
Q130: The uncomfortable tension felt when our behaviour
Q131: Beliefs,feelings,and behavioural intentions are components of:
A)attitudes.
B)the EVLN
Q132: Both Jane and Joey believe that their
Q133: Which of the following best represents the
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