Emotional dissonance occurs when:
A) there are no known emotional display rules for a particular situation.
B) we experience conflict between the required emotions and our true emotions.
C) we work with someone who has high emotional intelligence.
D) job satisfaction is at the same level as organizational commitment.
E) either there are no known emotional display rules for a particular situation or we work with someone who has high emotional intelligencE.
Correct Answer:
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Q121: _ involves modifying behaviour to be consistent
Q122: The difference between emotions and attitudes is
Q123: Which of these statements about emotions is
Q124: Which of the following is an emotion?
A)Surprise
B)Perception
C)Values
D)Job
Q125: Emotional labour refers to:
A)the effort,planning,and control needed
Q127: Which of the following statements about work
Q128: Emotional labour is defined as any situation
Q129: Emotions affect behaviour:
A)through a person's beliefs.
B)through a
Q130: The uncomfortable tension felt when our behaviour
Q131: Beliefs,feelings,and behavioural intentions are components of:
A)attitudes.
B)the EVLN
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