Emotional labour refers to:
A) the effort,planning,and control needed to express organizationally desired emotions during interpersonal transactions.
B) the tendency to change our attitudes so they become more consistent with our behaviours.
C) a person's evaluation of the job and work context.
D) a person's emotional attachment to identification with,and involvement in a particular organization.
E) None of the answers define emotional labour.
Correct Answer:
Verified
Q121: _ involves modifying behaviour to be consistent
Q122: The difference between emotions and attitudes is
Q122: Social support helps employees to manage stress
Q123: Which of these statements about emotions is
Q124: Which of the following is an emotion?
A)Surprise
B)Perception
C)Values
D)Job
Q126: Emotional dissonance occurs when:
A)there are no known
Q127: Which of the following statements about work
Q128: Emotional labour is defined as any situation
Q129: Emotions affect behaviour:
A)through a person's beliefs.
B)through a
Q130: The uncomfortable tension felt when our behaviour
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