Rangers,a firm which provides towing service,boasts of a very consistent performance track record and promises a quick and good quality service "anytime,anywhere." According to this information,Rangers is focusing on which of the following variables of service quality?
A) Reliability
B) Sympathy
C) Empathy
D) Substitutability

Question

Quizplus · Accepted Answer

Rangers' consistent track record and promise of quick and good quality service indicate a focus on reliability, which is a key variable of service quality. Sympathy, empathy, and substitutability are not mentioned in the given information.

Rangers,a Firm Which Provides Towing Service,boasts of a Very Consistent