Question 1

Learning management systems to develop different versions of the same training content to address differences in trainees' learning styles.

Accepted Answer

Learning management systems can be used to develop different versions of the same training content to address differences in trainees' learning styles. This is done by incorporating various multimedia elements, interactive activities, and assessments that cater to different learning preferences.

Question 2

Benchmarking requires both internal information about processes and external information from comparison companies that exemplify excellence in those processes.

Accepted Answer

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Question 3

In RID,an acceptable strategy is to skip,steps in the instructional design process.

Accepted Answer

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Question 4

Data-flow diagrams are used in the reengineering process to illustrate the flow of information between departments within the company.

Accepted Answer

Data-flow diagrams are commonly used in the reengineering process to depict the flow of data or information between different departments, systems or entities within a company. This graphical representation helps in understanding the current system, identifying inefficiencies and opportunities for improvement, and designing a new and improved system.

Question 5

36.Reengineering applies only to the administration of training,not to program development.

Accepted Answer

Reengineering can apply to both the administration of training and program development. Reengineering involves a fundamental rethink and redesign of processes to achieve improvements in quality, efficiency, and effectiveness. This can be applied to any aspect of an organization, including training and program development.

Question 6

One principle of rapid instructional design (RID)is development of instructional content and process must be developed in close coordination with one another.

Accepted Answer

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Question 7

The key decision for companies is whether or not to outsource training.

Accepted Answer

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Question 8

All of the following are misconceptions managers have about training except _____

Accepted Answer

The other three options are all common misconceptions that managers may have about training. However, the option "Most training should be outsourced" is not necessarily a misconception, as outsourcing training can sometimes be a cost-effective and efficient way to provide training. It depends on the specific training needs and resources of the organization.

Question 9

One issue in change management is shaping political dynamics.

Accepted Answer

Shaping political dynamics is a significant issue in change management as there are different stakeholders with their agendas and interests. It's crucial to identify and address political issues and work towards building a shared vision to lead to successful change.

Question 10

The final step of Xerox's benchmarking practices is "implement action and monitor progress".

Accepted Answer

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Question 11

The first step in reengineering is understanding the process.

Accepted Answer

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Question 12

Noe argues that providing training to suppliers,customers and vendors is good business.

Accepted Answer

Providing training to suppliers, customers, and vendors can improve the quality of their work and strengthen relationships, leading to better business outcomes. It can enhance communication, reduce errors, and improve efficiency. Therefore, it is considered good business practice.

Question 13

The process of change is based on the interaction among four components of the organization:task,employees,formal organizational arrangements,and informal organization.

Accepted Answer

The statement is true as the four components mentioned (task, employees, formal organizational arrangements, and informal organization) are interrelated and interact with each other during the change process.

Question 14

___________ is a planned,systematic change process that uses behavioral science knowledge and techniques to improve companies' effectiveness by improving relationships and increasing learning and problem-solving capabilities.

Accepted Answer

The description given fits that of organization development (OD). OD is a planned, systematic approach to improve organizational effectiveness by focusing on increased learning and problem-solving capabilities, as well as improving relationships within the organization. Change management is a broader term that encompasses any activities related to managing organizational change. Survey feedback is a specific OD technique that involves collecting and analyzing employee feedback to identify areas for improvement. Reengineering is a specific approach to redesigning and improving business processes.

Question 15

All of the following are issues in the change management process except _______

Accepted Answer

Ensuring legal compliance is not necessarily an issue in the change management process unless the change involves a legal requirement. The other options are all commonly recognized as issues that require attention in the change management process.

Question 16

Training serves an important role in helping organizations achieve sustainability goals.

Accepted Answer

Training can educate employees on sustainable practices, promote behavior change, and improve overall sustainability performance within an organization.

Question 17

Data-entity relationship diagrams are used in the reengineering process to illustrate the relationship between functions within the company and how well they share data.

Accepted Answer

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Question 18

The process of ensuring that new interventions such as training practices are accepted and used by employees and managers is called

Accepted Answer

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Question 19

Recent research suggests workers may be trained while they are sleeping.

Accepted Answer

Recent studies have shown that playing specific sounds or phrases during deep sleep can aid memory consolidation and enhance learning. While this research is still in the early stages, it suggests the possibility of training or improving skills during sleep.

Question 20

A future trend affecting training is changes in US immigration policies.

Accepted Answer

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Quiz 13: The Future of Training and Development