Fine Art Salon and Spa recently hired Natalie as a receptionist. Her job mainly involves greeting customers, booking appointments, and connecting customer calls to the appropriate department. One of the walk-in customers asked Natalie to recommend a natural treatment to reduce the dryness on his skin. Natalie replied that he would have to wait to meet the spa manager as this was not her job. How should the manager at the Spa react to Natalie's response?

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Smart companies make sure that everyone in the organization who talks to customers knows at least something about selling. Selling may be done by almost anyone in the organization. Everyone who works with a company can represent that company's products and services in a favorable light, i.e., sell.

Fine Art Salon and Spa Recently Hired Natalie as a Receptionist