Question 1

Which of the following statements is correct?
A) Middleware are comprised of several types of software that sit in the middle and provide connectivity between two or more software applications
B) Middleware are comprised of several types of software that sit in the middle and provide connectivity between two SCM applications
C) Middleware are comprised of several types of software that sit in the middle and provide connectivity between two ERP applications
D) All of the answers are correct

Accepted Answer

Middleware is a software layer that sits between two or more software applications and provides connectivity, communication, and management of data transfer between them. It can be used in various types of applications, including SCM and ERP, but it is not limited to them. Option A correctly describes the general definition of middleware. Options B and C are too specific and exclude other possible applications of middleware. Option D is incorrect because not all options are correct.

Question 2

Which of the following statements is correct?
A) Enterprise application integration (EAI)middleware represents a new approach to middleware by packing together commonly used functionality such as providing pre-built links to popular enterprise applications
B) Enterprise application integration (EAI)middleware represents a new approach to middleware by unpacking together commonly used functionality such as providing pre-built links to popular enterprise applications
C) Enterprise application integration (EAI)represents a new virus detection application
D) Enterprise application integration (EAI)middleware represents a new approach to intrusion detection in modern corporate networks

Accepted Answer

This statement accurately describes what enterprise application integration (EAI) middleware is and how it functions. EAI middleware integrates various enterprise applications and systems by providing pre-built links, which saves time and resources compared to building custom integrations from scratch. Option B refers to unpacking, which is the opposite of what EAI middleware does. Option C is incorrect because EAI has nothing to do with virus detection. Option D is also incorrect because EAI does not relate to intrusion detection.

Question 3

Which of the following statements is incorrect?
A) Middleware are comprised of several types of software that sit in the middle and provide connectivity between two or more software applications
B) Applications such as CRM,SCM and ERP are the backbone of e-business and their integration can be a key to success for many organisations
C) Integration allows the unlocking of information to make it available to any user anywhere,anytime
D) Middleware are comprised of several types of software that hackers use to develop new viruses

Accepted Answer

The statement that middleware are comprised of several types of software that hackers use to develop new viruses is incorrect. Middleware typically consists of software that facilitates communication and integration between different software applications, and it does not necessarily have any association with hacking or the creation of viruses.

Question 4

The SYSPRO ERP system used by Southern Engineering Services (SES)covers everything from order entry and production of picking slips through to raising invoices,noting inventory changes and initiating purchase orders for additional stock.The primary users of SYSPRO ERP most likely operate in:
A) Accounting,finance,logistics and production
B) Human resources
C) Information technology
D) Customer service

Accepted Answer

Based on the functions described in the statement, the primary users of the SYSPRO ERP system are likely to be in accounting, finance, logistics, and production. These departments are usually involved in the core operations of manufacturing and order fulfillment, which are supported by an ERP system. Human resources, information technology, and customer service may also use the system, but they are not the primary users.

Question 5

Which of the following occurs when everyone involved in sourcing,producing and delivering the company's product works with the same information?
A) Eliminates redundancies
B) Cuts down wasted time
C) Removes misinformation
D) All of the answers are correct

Accepted Answer

All of the answers are correct. When everyone involved in sourcing, producing, and delivering the company's product works with the same information, redundancies are eliminated, wasted time is cut down, and misinformation is removed.

Question 6

What is at the heart of any ERP system?
A) Information
B) Employees
C) Customers
D) Database

Accepted Answer

The database is at the heart of any ERP system as it stores all the information needed for the system to function. Other components such as employees and customers are important, but without the database, the system would not operate.

Question 7

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory and distribution?
A) CRM
B) SCM
C) ERP
D) All of the answers are correct

Accepted Answer

The application that primarily deals with forecasting, planning, purchasing, material management, warehousing, inventory, and distribution is an ERP (Enterprise Resource Planning) system. SCM (Supply Chain Management) also deals with these activities, but it is a broader concept that encompasses a range of activities involved in managing the supply chain. CRM (Customer Relationship Management) has a different focus, which is on managing customer interactions and relationships. Therefore, the correct answer is C - ERP.

Question 8

Companies run on interdependent applications,such as SCM,CRM and ERP.If one application performs poorly,the entire customer value delivery system is affected.For example,no matter how great a company is at CRM,if its SCM system does not work and the customer never receives the finished product,the company is set to lose that customer.This illustrates the business value of _____________________ .
A) Integration
B) SCM and CRM
C) Business intelligence
D) Logistics

Accepted Answer

The sentence highlights the importance of integration between interdependent applications to ensure seamless customer value delivery. Without integration, a malfunctioning application can have a ripple effect across the entire system, leading to poor customer experience and potential loss of customers.

Question 9

Web-based tools that make it easy for users to add,remove and change online content are:
A) Wikis
B) Instant messaging services
C) Web conferencing
D) Knowledge management systems

Accepted Answer

Wikis are specifically designed for collaborative creation and editing of online content. They allow multiple users to easily add, remove, and change content in real time. Instant messaging services and web conferencing are not designed for content creation and editing, and knowledge management systems are more focused on organizing existing content rather than allowing users to make changes.

Question 10

A few leading vendors of _____________ include WebLogic (Oracle)and WebSphere (IBM).
A) EAI middleware
B) Word-processing applications
C) Word-processing middleware
D) Virus detection applications

Accepted Answer

The key phrase "EAI middleware" is a clue that the missing word refers to a type of middleware used in enterprise application integration. WebLogic and WebSphere are both well-known EAI middleware solutions from major vendors in the software industry. Word-processing applications (B) and virus detection applications (D) are irrelevant to this question. "Word-processing middleware" (C) is not a commonly used term, and it is not clear what it would refer to.

Question 11

Most organisations today have no choice but to piece their _____,_____ and ERP applications together,since no one vendor can respond to every organisational need.
A) CRM,SCM
B) CRM,middleware
C) CRM,EAI
D) CRM,sales forecast software

Accepted Answer

CRM (Customer Relationship Management) and SCM (Supply Chain Management) are both essential applications that address critical business functions. Although some vendors offer both, it is rare to find a single vendor that can provide a comprehensive ERP (Enterprise Resource Planning) solution that covers every need of an organization. Therefore, most organizations have to piece together these applications from different vendors to create a more complete ERP system. Middleware and EAI (Enterprise Application Integration) are also important technologies for integrating these applications, but they are not necessarily as essential as CRM and SCM. Sales forecast software is a valuable tool, but it is not one of the critical applications that most organizations need in their ERP systems.

Question 12

Enterprise Application ___________ (EAI)middleware represents a new approach to middleware by packing together commonly used functionality,such as providing pre-built links to popular enterprise applications.
A) Integration
B) Intrusion
C) Intelligence
D) Information

Accepted Answer

The given description is about Enterprise Application Integration (EAI) middleware, which focuses on integrating different enterprise applications together by providing pre-built links. Therefore, the best choice is A) Integration. The other options (B) Intrusion, (C) Intelligence, and (D) Information do not fit the given context.

Question 13

Which application's primary business benefits include market demand,resource and capacity constraints,and real-time scheduling?
A) CRM
B) SCM
C) ERP
D) All of the answers are correct

Accepted Answer

The application that addresses market demand, resource and capacity constraints, and real-time scheduling is Supply Chain Management (SCM). SCM helps businesses optimize their supply chain processes by providing real-time visibility into inventory, production, and distribution. This helps businesses better manage their resources and capacity, and respond quickly to changes in demand or supply chain disruptions. CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) software have different business benefits and functionality.

Question 14

________________ is an organisation's key strength,a business function that it does better than any of its competitors.
A) Core competency
B) Core competency strategy
C) Information partnership
D) Structured collaboration

Accepted Answer

Core competency refers to an organization's unique ability or expertise in performing a particular business function better than its competitors. It is a key strength that gives a business a competitive advantage over its rivals. A core competency can be related to any aspect of a business, such as technology, manufacturing, distribution, customer service, or marketing. A core competency strategy involves leveraging these strengths to achieve business goals and gain a competitive edge in the market. Options C and D are unrelated concepts.

Question 15

An integrated enterprise infuses support areas,such as finance,with a strong customer orientation.Integrations are achieved using________ .
A) CRM
B) Middleware
C) SCM
D) SYSPRO ERP

Accepted Answer

Middleware is used to integrate different systems and applications within an enterprise, enabling seamless communication and data exchange between support areas like finance and customer-oriented systems.

Question 16

Who are the primary users of ERP systems?
A) Sales,marketing,customer service
B) Accounting,finance,logistics and production
C) Customers,resellers,partners,suppliers and distributors
D) All of the answers are correct

Accepted Answer

The primary users of ERP systems are the departments and functions responsible for accounting, finance, logistics, and production. These are the areas that are most directly involved in the management of business operations and the execution of key processes. While other departments such as sales, marketing, and customer service may also make use of ERP data, they are not typically the primary users.

Therefore, option B is the best choice.

Question 17

What are the primary business benefits of an ERP system?
A) Sales forecasts,sales strategies and marketing campaigns
B) Market demand,resource and capacity constraints,and real-time scheduling
C) Forecasting,planning,purchasing,material management,warehousing,inventory and distribution
D) All of the answers are correct

Accepted Answer

The primary business benefits of an ERP system include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution. These benefits help organizations improve their supply chain management, optimize their resources, and reduce costs, while enhancing their ability to respond to market demand and customer needs. Sales forecasts, sales strategies, and marketing campaigns (A) are important aspects of business operations, but they are not specific benefits of an ERP system. Real-time scheduling (B) is a valuable feature of some ERP systems, but it is not a primary business benefit on its own. Therefore, the best choice would be C.

Question 18

Which of the following statements is correct?
A) Collective intelligence refers to collaborating and tapping into the core knowledge of all employees,partners and customers
B) Core competency strategy is an organisation's key strength,a business function that it does better than any of its competitors
C) A collaboration system includes document exchange,shared electronic whiteboards,discussion forums and email
D) Structured collaboration refers to collaborating and tapping into the core knowledge of all employees,partners and customer

Accepted Answer

Collective intelligence is the concept of bringing together the knowledge and skills of all employees, partners, and customers to solve problems, make decisions, and achieve organizational goals.

Answer: B
 Core competency strategy is the approach an organization uses to leverage its key strengths, such as superior business functions, to gain a competitive advantage over its rivals.

Answer: C
 A collaboration system is a type of software that facilitates teamwork and communication among individuals, teams, or departments. It can include various tools such as document exchange, shared whiteboards, discussion forums, and email.

Answer: None
 Option D is incorrect because it is the same as option A. Structured collaboration is a collaborative approach that involves following a specific process or methodology to achieve a goal or complete a task.

Question 19

Which application's primary business benefits include sales forecasts,sales strategies and marketing campaigns?
A) CRM
B) SCM
C) ERP
D) All of the answers are correct

Accepted Answer

CRM (Customer Relationship Management) includes tools and features that aid in sales forecasting, sales strategies, and marketing campaigns, ultimately leading to increased sales and revenue. SCM (Supply Chain Management) is focused on optimizing the supply chain and logistics processes, while ERP (Enterprise Resource Planning) is centered around streamlining business operations and integrating various departments within a company. While both SCM and ERP can indirectly impact sales and marketing, CRM is the most direct and specific choice for this question.

Question 20

The SYSPRO ERP system used by Southern Engineering Services (SES)covers everything from order entry and production of picking slips through to raising invoices,noting inventory changes and initiating purchase orders for additional stock.The primary business benefits of this system are likely to include:
A) Forecasting,planning,purchasing,material management,warehousing,inventory and distribution
B) Virus and intrusion detection
C) Marketing campaigns effectiveness
D) Customer service effectiveness

Accepted Answer

The SYSPRO ERP system used by SES covers a range of operations, including order entry, production, inventory management, and purchase orders. These functions are related to forecasting, planning, purchasing, material management, warehousing, inventory, and distribution, which are all key business benefits of an ERP system. Choices B, C, and D are not directly related to the benefits of the SYSPRO ERP system used by SES.

Quiz 10: Enterprise Resource Planning Collaboration Systems

Which of the following statements is correct?

Which of the following statements is correct?

Which of the following statements is incorrect?

The SYSPRO ERP system used by Southern Engineering Services (SES) covers everything from order entry and production of picking slips through to raising invoices,noting inventory changes and initiating purchase orders for additional stock.The primary users of SYSPRO ERP most likely operate in:

Which of the following occurs when everyone involved in sourcing,producing and delivering the company's product works with the same information?

What is at the heart of any ERP system?

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory and distribution?

Web-based tools that make it easy for users to add,remove and change online content are:

A few leading vendors of _____________ include WebLogic (Oracle) and WebSphere (IBM) .

Most organisations today have no choice but to piece their _,_ and ERP applications together,since no one vendor can respond to every organisational need.

Enterprise Application ___________ (EAI) middleware represents a new approach to middleware by packing together commonly used functionality,such as providing pre-built links to popular enterprise applications.

Which application's primary business benefits include market demand,resource and capacity constraints,and real-time scheduling?

________________ is an organisation's key strength,a business function that it does better than any of its competitors.

An integrated enterprise infuses support areas,such as finance,with a strong customer orientation.Integrations are achieved using________ .

Who are the primary users of ERP systems?

What are the primary business benefits of an ERP system?

Which of the following statements is correct?

Which application's primary business benefits include sales forecasts,sales strategies and marketing campaigns?