Question 1

Men are eight times more likely than women to negotiate their starting pay.

Accepted Answer

Men are eight times as likely as women to bargain over starting pay.

Question 2

The study of the meaning of words is called terminology.

Accepted Answer

Semantics is the study of the meaning of words.

Question 3

One of the ways to improve communication is to avoid animation.

Accepted Answer

One way to improve communication is to smile and show animation.

Question 4

There is a tendency to look away from others when beginning to speak and to look at them when done;eye contact signals the beginning and end of a conversation.

Accepted Answer

Eye contact signals the beginning and end of a conversation;there is a tendency to look away from others when beginning to speak and to look at them when done.

Question 5

Listening with judgment improves communication.

Accepted Answer

Listening attentively with understanding rather than judgment improves communication.

Question 6

Time-zone differences are physical barriers to communication.

Accepted Answer

Physical communication barriers include time-zone differences,telephone-line static,and crashed computers.

Question 7

Smiling represents warmth,happiness,or friendship across all cultures.

Accepted Answer

You may be accustomed to thinking that smiling represents warmth,happiness,or friendship whereas frowning represents dissatisfaction or anger.But these interpretations of facial expressions don't apply across all cultures.A smile doesn't convey the same emotions in different countries.

Question 8

Men are more tactful than women when it comes to giving feedback because they temper criticism with praise.

Accepted Answer

Women are more tactful when giving feedback;they tend to temper criticism with praise.

Question 9

A stereotype consists of oversimplified beliefs about a certain group of people.

Accepted Answer

A stereotype consists of oversimplified beliefs about a certain group of people.

Question 10

Good teams tend to use touch more than bad teams do,according to research.

Accepted Answer

Good teams tend to use touch more than bad teams.

Question 11

Vertical communication is the flow of messages up and down the hierarchy within the organization: bosses communicating with employees,employees communicating with bosses.

Accepted Answer

Vertical communication is the flow of messages up and down the hierarchy within the organization: bosses communicating with employees,employees communicating with bosses.

Question 12

When a supervisor tells you,"We need to get this done right away," the supervisor has created a physical barrier to the communication process,as the words right away are vague.

Accepted Answer

When a supervisor tells you,"We need to get this done right away," the supervisor has created a semantic barrier,as the words right away are vague.

Question 13

Nonverbal communication consists of messages sent outside the written or spoken word.

Accepted Answer

Nonverbal communication consists of messages sent outside the written or spoken word.

Question 14

Women are less likely than men to ask questions or ask for directions.

Accepted Answer

Men are less likely to ask questions (e.g. ,asking for directions).

Question 15

Trust between parties is not an important element in preventing communication problems.

Accepted Answer

Without trust between you and the other person,communication is apt to be flawed.Instead of communicating,both of you will be concentrating on defensive tactics,not the meaning of the message being exchanged.

Question 16

Our egos,including pride,self-esteem,and even arrogance,are a barrier to communication.

Accepted Answer

Our egos,including pride,self-esteem,and even arrogance,are a barrier to communication.Egos can cause political battles,turf wars,and the passionate pursuit of power,credit,and resources.Egos influence how we treat each other as well as how receptive we are to being influenced by others.

Question 17

Crossing one's legs can be interpreted as defensiveness.

Accepted Answer

Closed body positions,such as folding one's arms or crossing one's legs,represent defensiveness.

Question 18

Jargon is a type of semantic barrier.

Accepted Answer

Jargon,terminology used by a particular profession or group,is a type of semantic barrier.

Question 19

Usually a male executive who wants the advice of an executive coach will turn to a man.

Accepted Answer

Although men hold 82% of the top corporate jobs,when they want the advice of an executive coach,a trained listener to help them with their goals and personal problems,they usually turn to a woman.

Question 20

Jargon is terminology specific to a particular profession or group.

Accepted Answer

Jargon is terminology specific to a particular profession or group.

Quiz 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Men are eight times more likely than women to negotiate their starting pay.

The study of the meaning of words is called terminology.

One of the ways to improve communication is to avoid animation.

There is a tendency to look away from others when beginning to speak and to look at them when done;eye contact signals the beginning and end of a conversation.

Listening with judgment improves communication.

Time-zone differences are physical barriers to communication.

Smiling represents warmth,happiness,or friendship across all cultures.

Men are more tactful than women when it comes to giving feedback because they temper criticism with praise.

A stereotype consists of oversimplified beliefs about a certain group of people.

Good teams tend to use touch more than bad teams do,according to research.

Vertical communication is the flow of messages up and down the hierarchy within the organization: bosses communicating with employees,employees communicating with bosses.

When a supervisor tells you,"We need to get this done right away," the supervisor has created a physical barrier to the communication process,as the words right away are vague.

Nonverbal communication consists of messages sent outside the written or spoken word.

Women are less likely than men to ask questions or ask for directions.

Trust between parties is not an important element in preventing communication problems.

Our egos,including pride,self-esteem,and even arrogance,are a barrier to communication.

Crossing one's legs can be interpreted as defensiveness.

Jargon is a type of semantic barrier.

Usually a male executive who wants the advice of an executive coach will turn to a man.

Jargon is terminology specific to a particular profession or group.