Question 1

Generally people comprehend about 85% of a typical verbal message.

Accepted Answer

Generally people comprehend only about 35% of a typical verbal message,experts say.

Question 2

Which of the following statements is not true about communication in the workplace?
A)Communication is the most important factor in advancing careers.
B)14% of each 40-hour workweek is wasted because of poor communication between staff and managers.
C)The equivalent of seven workweeks of lost productivity a year is wasted because of poor communication between staff and managers.
D)The process involves sender,message,and receiver;encoding and decoding;the medium;feedback;and dealing with "noise," or interference.
E)Improving communication can save time,but not money.

Accepted Answer

Communication is the most important factor in advancing careers.14% of each 40-hour workweek is wasted because of poor communication between staff and managers,which is the equivalent of seven workweeks of lost productivity a year is wasted because of poor communication between staff and managers.Better communication saves money and wastes time.

Question 3

Top-down reading is a strategy for becoming a more productive reader,and requires you to rate,question,survey,skim,and summarize your reading.

Accepted Answer

Top-down reading is a strategy for becoming a more productive reader,and requires you to rate,question,survey,skim,and summarize your reading.

Question 4

An audience can typically remember about 10 points from a speech.

Accepted Answer

The most important thing to realize is that your audience won't remember more than a few points anyway.Thus,you need to decide which 3 or 4 points must be remembered.Then cover them as succinctly as possible in the body of the speech.

Question 5

By and large,speed-reading is effective.

Accepted Answer

By and large,speed-reading isn't effective.Psychologists have found that speed-reading or skimming may work well with easy or familiar reading material,but it can lead to problems with dense or unfamiliar material.

Question 6

When your intended message is sent accurately in the least amount of time,you are a(n)_____.
A)economical communicator
B)collaborative communicator
C)formal communicator
D)efficient communicator
E)effective communicator

Accepted Answer

You are an efficient communicator when you can transmit your message accurately in the least time.

Question 7

To be a better listener,you should ask the speaker questions and recap what the speaker said.

Accepted Answer

Good listening is hard work.Suggestions include asking questions to make sure you understand and recapping what the speaker said.

Question 8

Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as cybertechnology.

Accepted Answer

Social media are Internet-based and mobile technologies used to generate interactive dialogue with members of a network.

Question 9

Causing distractions,leaving the wrong impression,and replacing real conversation are drawbacks commonly associated with the use of social media.

Accepted Answer

There are problems of privacy and security associated with information technology in general,and these certainly apply to social media.Some other drawbacks are causing distractions,leaving the wrong impression,and replacing real conversation.

Question 10

A linguistic style is a person's characteristic speaking patterns-pacing,pausing,directness,word choice,and use of questions,jokes,stories,apologies,and similar devices.

Accepted Answer

A linguistic style is a person's characteristic speaking patterns-pacing,pausing,directness,word choice,and use of questions,jokes,stories,apologies,and similar devices.

Question 11

Jyl,a supervisor,told her employees,"The store will close Monday for inventory.All employees are expected to participate." This is an example of upward communication.

Accepted Answer

Instructions are an example of downward communication.Jyl,a supervisor,told her employees,"The store will close Monday for inventory.All employees are expected to participate." This is an example of downward communication.

Question 12

A discerning listener sometimes tunes out the speaker and misses data.

Accepted Answer

A discerning listener tries to determine the speaker's main message and important points,often taking copious notes and concentrating hard on what the speaker says.An evaluative listener listens analytically,all the while formulating challenges to the speaker's points,asking lots of questions (perhaps to the point of being interruptive),and sometimes tuning out the speaker and missing data.

Question 13

One effective strategy for laying out your ideas in writing is to move from least controversial to most controversial.

Accepted Answer

A strategy for laying out your ideas in writing is to move from least controversial to most controversial.This builds support gradually and is best used when the decision is controversial or your reader is attached to a particular solution other than the one you're proposing.

Question 14

The communication process involves sender,message,and receiver;encoding and decoding;the medium;feedback;and dealing with "noise," or interference.

Accepted Answer

Communication is the transfer of information and understanding from one person to another.The process involves sender,message,and receiver;encoding and decoding;the medium;feedback;and dealing with "noise," or interference.

Question 15

There is increasing evidence that women are superior at multitasking,which is needed to handle business complexities,and that they are better at relationships,which is important in developing effective teams.

Accepted Answer

There is increasing evidence that women are superior at multitasking,which is needed to handle business complexities,and that they are better at relationships,which is important in developing effective teams.

Question 16

A disadvantage of teleworking is less job satisfaction and productivity.

Accepted Answer

Among the benefits or teleworking include (1)reduction of capital costs,because employees work at home; (2)increased flexibility and autonomy for workers; (3)competitive edge in recruiting hard-to-get employees; (4)increased job satisfaction and lower turnover; (5)increased productivity;and (6)ability to tap nontraditional labor pools (such as prison inmates and homebound people with disabilities).

Question 17

Communication is _____.
A)speaking or writing so that another is able to comprehend the meaning
B)interpretation of messages sent via any media
C)the combined activities of speaking and listening
D)a process involving only the sender,message,and receiver
E)the transfer of information and understanding from one person to another

Accepted Answer

Communication is the transfer of information and understanding from one person to another.

Question 18

One study found that the top predictor of success and upward mobility is how much a person reads and how fast he or she is at it.

Accepted Answer

A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility is how much a person enjoys public speaking and how effective he or she is at it.

Question 19

Today,problems with smartphones range from mere annoyances to deadly distractions.

Accepted Answer

Smartphone problems range from merely annoying (loud ring tones and conversations in public places)to unethical and illegal (sending pornographic photos and photographing restricted areas of materials)to deadly (distracting drivers from the road).

Question 20

Effective teams have been found to have more face-to-face than digital encounters.

Accepted Answer

Effective teams have been found to have more face-to-face than digital encounters.

Quiz 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Generally people comprehend about 85% of a typical verbal message.

Which of the following statements is not true about communication in the workplace?

Top-down reading is a strategy for becoming a more productive reader,and requires you to rate,question,survey,skim,and summarize your reading.

An audience can typically remember about 10 points from a speech.

By and large,speed-reading is effective.

When your intended message is sent accurately in the least amount of time,you are a(n) _____.

To be a better listener,you should ask the speaker questions and recap what the speaker said.

Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as cybertechnology.

Causing distractions,leaving the wrong impression,and replacing real conversation are drawbacks commonly associated with the use of social media.

A linguistic style is a person's characteristic speaking patterns-pacing,pausing,directness,word choice,and use of questions,jokes,stories,apologies,and similar devices.

Jyl,a supervisor,told her employees,"The store will close Monday for inventory.All employees are expected to participate." This is an example of upward communication.

A discerning listener sometimes tunes out the speaker and misses data.

One effective strategy for laying out your ideas in writing is to move from least controversial to most controversial.

The communication process involves sender,message,and receiver;encoding and decoding;the medium;feedback;and dealing with "noise," or interference.

There is increasing evidence that women are superior at multitasking,which is needed to handle business complexities,and that they are better at relationships,which is important in developing effective teams.

A disadvantage of teleworking is less job satisfaction and productivity.

Communication is _____.

One study found that the top predictor of success and upward mobility is how much a person reads and how fast he or she is at it.

Today,problems with smartphones range from mere annoyances to deadly distractions.

Effective teams have been found to have more face-to-face than digital encounters.