Question 1

What finally will make or break an organization's attempts at bringing new products and services to market is execution-the process of discussing hows and whats,of using questioning,analysis,and follow-through to achieve the results promised and ensure accountability.

Accepted Answer

What finally will make or break an organization's attempts at bringing new products and services to market is execution-the process of discussing hows and whats,of using questioning,analysis,and follow-through to achieve the results promised and ensure accountability.

Question 2

Walmart's implementation of RFID,a type of technology that allows it to improve inventory tracking,is an example of a(n)______ change.

Accepted Answer

Proactive change or planned change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities as in Walmart's use of RFID.

Question 3

A change that is made in response to arising problems or opportunities is called __________.

Accepted Answer

When managers talk about "putting out fires," they are talking about reactive change,making changes in response to problems or opportunities as they arise.

Question 4

To make innovation happen,you need to recognize problems and opportunities,gain allies,overcome employee resistance,and execute well.

Accepted Answer

To make innovation happen,you need to recognize problems and opportunities,gain allies,overcome employee resistance,and execute well.

Question 5

Companies are likely to innovate even if the culture and climate do not support it.

Accepted Answer

Companies are unlikely to innovate unless the culture and climate support it.

Question 6

Which of the following is an example of a force for change originating outside the organization?

Accepted Answer

Forces for change that originate outside the organization include demographic characteristics,market changes,technological advancements,and social and political pressures.

Question 7

The three most important ways to encourage innovation are by providing the right organizational culture,resources,and reward system.

Accepted Answer

Innovation doesn't happen as a matter of course.Organizations have to develop ways to make it happen over and over.Three ways to do so are by providing (1)the right organizational culture, (2)the appropriate resources,and (3)the correct reward system.

Question 8

In the Internet Age,retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products,yet small sales,one or two rather than millions of items at a time,can produce big profits.This is an example of __________.

Accepted Answer

In the Internet Age,retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products,yet small sales,one or two rather than millions of items at a time,can produce big profits.This is an example of the market place becoming more segmented and moving toward niche products.

Question 9

Which of the following is an example of a proactive change?

Accepted Answer

When managers talk about "putting out fires," they are talking about reactive change,making changes in response to problems or opportunities as they arise.Proactive change or planned change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities as is the case with Ciara's exploration of improvements in bonus structure.

Question 10

An employee's resistance is partly based on his or her perception of change,which is influenced by the attitudes and behaviors exhibited by the change agent,and the level of trust between change agent and the employee.

Accepted Answer

An employee's resistance is partly based on his or her perception of change,which is influenced by the attitudes and behaviors exhibited by the change agent and the level of trust between change agent and the employee.

Question 11

The increasing diversity of the American workforce is an example of a(n)______ force for change.

Accepted Answer

Demographic changes include those occurring in the U.S.workforce,such as the workforce becoming more diverse.

Question 12

Resistance to change is an emotional/behavioral response to real or imagined threats to an established work routine.

Accepted Answer

Resistance to change is an emotional/behavioral response to real or imagined threats to an established work routine.

Question 13

Which of the following is an effective way to deal with change and innovation?

Accepted Answer

Ways to deal with change and innovation include having the courage to follow your ideas.This may be the hardest job of all,since it entails trying to convince others that your ideas for change are feasible,especially if the ideas are radical.This may mean working to gain allies within the organization,standing up to intimidating competitors inside and out,and perhaps being prepared to follow a lonely course for a long time.

Question 14

Which of the following is not a supertrend shaping the future of business?

Accepted Answer

The answer of Which of the following is not a...

Question 15

The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork.This is an example of a(n)______ advancement.

Accepted Answer

Forces for change that originate outside the organization include demographic characteristics,market changes,technological advancements,and social and political pressures.This plastic cork machine is an example of a technological advancement.

Question 16

Resistance can be considered to be the interaction of three causes: (1)employee characteristics, (2)change agent characteristics,and (3)the supervisor-employee relationship.

Accepted Answer

Resistance can be considered to be the interaction of three causes: (1)employee characteristics, (2)change agent characteristics,and (3)the change agent-employee relationship.

Question 17

Inside forces for change include which of the following?

Accepted Answer

Inside forces for change include employee problems such as low productivity or turnover,as well as managers' behavior.

Question 18

Social media (LinkedIn,Facebook),used by 98% of recruiters,make finding employees more efficient.This is an example of a(n)__________ advancement or force.

Accepted Answer

Social media (LinkedIn,Facebook),used by 98% of recruiters,make finding employees more efficient.This is an example of a technological advancement or force.

Question 19

An organizational culture that celebrates failure helps foster innovation.

Accepted Answer

An organizational culture that doesn't just allow but celebrates failure is vital toward fostering innovation.Most new ideas will fail.Only a few will be successful.But if an organization doesn't encourage this kind of risk taking,that organization won't become a superstar in innovation.

Question 20

According to Jim Collins,undisciplined pursuit of more and grasping for salvation are stages of institutional ___________.

Accepted Answer

Jim Collins,researcher of enduring great companies,has found that there are five stages of institutional decline.The stages,which are largely self-inflicted,include the undisciplined pursuit of more and grasping for salvation.

Quiz 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

What finally will make or break an organization's attempts at bringing new products and services to market is execution-the process of discussing hows and whats,of using questioning,analysis,and follow-through to achieve the results promised and ensure accountability.

Walmart's implementation of RFID,a type of technology that allows it to improve inventory tracking,is an example of a(n) ______ change.

A change that is made in response to arising problems or opportunities is called __________.

To make innovation happen,you need to recognize problems and opportunities,gain allies,overcome employee resistance,and execute well.

Companies are likely to innovate even if the culture and climate do not support it.

Which of the following is an example of a force for change originating outside the organization?

The three most important ways to encourage innovation are by providing the right organizational culture,resources,and reward system.

In the Internet Age,retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products,yet small sales,one or two rather than millions of items at a time,can produce big profits.This is an example of __________.

Which of the following is an example of a proactive change?

An employee's resistance is partly based on his or her perception of change,which is influenced by the attitudes and behaviors exhibited by the change agent,and the level of trust between change agent and the employee.

The increasing diversity of the American workforce is an example of a(n) ______ force for change.

Resistance to change is an emotional/behavioral response to real or imagined threats to an established work routine.

Which of the following is an effective way to deal with change and innovation?

Which of the following is not a supertrend shaping the future of business?

The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork.This is an example of a(n) ______ advancement.

Resistance can be considered to be the interaction of three causes: (1)employee characteristics, (2)change agent characteristics,and (3)the supervisor-employee relationship.

Inside forces for change include which of the following?

Social media (LinkedIn,Facebook) ,used by 98% of recruiters,make finding employees more efficient.This is an example of a(n) __________ advancement or force.

An organizational culture that celebrates failure helps foster innovation.

According to Jim Collins,undisciplined pursuit of more and grasping for salvation are stages of institutional ___________.