Mary,a HR manager,is designing a training class for those working on the new cross-functional teams within her company.This class is aimed at improving group decision-making and interpersonal relations.What method of delivery should she choose?

Question

Quizplus · Accepted Answer

There are all kinds of training and development methods,and their effectiveness depends on whether what is being taught are facts or skills.If people are to learn facts,such as work rules or legal matters,then lectures,videotapes,and workbooks are effective.If people are to learn skills,such as improving interpersonal relations or using new tools,then techniques such as discussion,role-playing,and practice work better.

Mary,a HR Manager,is Designing a Training Class for Those Working