Question 1

Managers may be able to control some forces in the general environment,but they can't control those in the task environment.

Accepted Answer

You may be able to control some forces in the task environment,but you can't control those in the general environment.

Question 2

Political-legal forces are changes in the way politics shape laws and laws shape the opportunities for and threats to an organization.

Accepted Answer

Political-legal forces are changes in the way politics shape laws and laws shape the opportunities for and threats to an organization.

Question 3

Members of the National Organization for Animals (NOA)have launched a letter-writing campaign to elected officials and have contributed funds to election campaigns to try to exert political influence;NOA is an example of a government regulator.

Accepted Answer

Special-interest groups are groups whose members try to influence specific issues,some of which may affect your organization.Examples are Mothers Against Drunk Driving,the National Organization for Women,and the National Rifle Association.

Question 4

If a community gives a company tax breaks in return for the promise of new jobs and the firm fails to deliver,rescinding those tax breaks when firms don't deliver promised jobs are known as cutbacks.

Accepted Answer

Rescinding the tax breaks when firms don't deliver promised jobs is known as clawbacks.

Question 5

Typically,labor unions tend to represent salaried workers,and professional associations tend to represent hourly workers.

Accepted Answer

As a rule of thumb,labor unions (such as the United Auto Workers or the Teamsters Union)tend to represent hourly workers;professional associations (such as the National Education Association or the Newspaper Guild)tend to represent salaried workers.

Question 6

The general environment,or macroenvironment,includes six forces: economic,technological,sociocultural,demographic,political-legal,and international.

Accepted Answer

The general environment,or macroenvironment,includes six forces: economic,technological,sociocultural,demographic,political-legal,and international.

Question 7

Distributors can be quite important because in some industries there is not a lot of competition,so the distributor has a lot of power in setting the price of the product.

Accepted Answer

Distributors can be quite important because in some industries there is not a lot of competition,so the distributor has a lot of power in setting the price of the product.

Question 8

When a daycare center looks at the recent increase in the number of working mothers in its area to determine how many employees to hire,this is an example of studying demographic forces.

Accepted Answer

Demographic forces are influences on an organization arising from changes in the characteristics of a population,such as age,gender,or ethnic origin.

Question 9

Associations that are utilized by government agencies to monitor manufacturing and agricultural needs and developments are known as government regulators.

Accepted Answer

Government regulators are regulatory agencies that establish ground rules under which organizations may operate.

Question 10

Economic forces consist of the general economic conditions and trends like unemployment,inflation,interest rates,and economic growth that may affect an organization's performance.

Accepted Answer

Economic forces consist of the general economic conditions and trends like unemployment,inflation,interest rates,and economic growth that may affect an organization's performance.

Question 11

Paul,the vice president of marketing of an international sales organization,is considering adding an office in a new country.He is looking at the current economic,political,legal,and technological global forces in that country that can affect the success of the expansion into the new area.These forces that Paul is studying are international forces.

Accepted Answer

International forces are changes in the economic,political,legal,and technological global system that may affect an organization.

Question 12

Managers can usually ignore the mass media without adverse effect.

Accepted Answer

No manager can afford to ignore the power of the mass media-print,radio,TV,and the Internet-to rapidly and widely disseminate news both bad and good.

Question 13

Due to obesity issues in the lives of many customers,consumers are demanding a healthy menu from restaurants.This change in demand is an example of a demographic force.

Accepted Answer

Sociocultural forces are influences and trends originating in a country's,a society's,or a culture's human relationships and values that may affect an organization.The U.S.obesity rate is one of those sociocultural forces capable of altering entire industries.

Question 14

Private-sector unionization has slightly increased,because despite the recession,jobs in manufacturing and construction have increased.

Accepted Answer

Private-sector unionization has sharply fallen off,mainly because of recession-related job losses in manufacturing and construction.

Question 15

Choosing between product performance and employee performance is what most ethical conflicts are about.

Accepted Answer

Choosing between economic performance and social performance is what most ethical conflicts are about.

Question 16

Technological forces,such as air-conditioning,are new developments in methods for transforming resources into goods or services.

Accepted Answer

Technological forces are new developments in methods for transforming resources into goods or services.For example,think what the United States would have been like if the elevator,air-conditioning,the combustion engine,and the airplane had not been invented.

Question 17

Just before introduction of a new revolutionary laptop,the Top205 by Top Computers,Greg,the CEO of Top,was informed that there could be a problem with part that may cause reliability issues.Greg knows that correcting the problem would delay the introduction of the product,affect the reputation of Top Computers,and be expensive due to possible order cancellations and added advertising costs.Greg's decision whether to delay the introduction of the Top205 or proceed as planned is an example of an ethical dilemma.

Accepted Answer

An ethical dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.

Question 18

Marketing for a startup small business to obtain many small new customers is known as crowdfunding.

Accepted Answer

During the Great Recession,even good customers found loans hard to get.There then emerged a new kind of financing called crowdfunding,which is raising money for a project or venture by obtaining many small amounts of money from many people.

Question 19

When Pleasant Resort,a successful 100-year-old hotel and resort,became part of A-Plus Hotels,a five-star hotel chain,so Pleasant could market its facility and services and A-Plus Hotels could enter the resort market,this relationship is an example of a strategic allies relationship.

Accepted Answer

Companies,and even nonprofit organizations,frequently link up with other organizations (even competing ones)to realize strategic advantages.The term strategic allies describes the relationship of two organizations that join forces to achieve advantages neither can perform as well alone.

Question 20

International forces represent a huge grab bag of influences that may affect an organization,such as the economic integration of the European Union,which has developed threats and opportunities for American companies.

Accepted Answer

International forces are changes in the economic,political,legal,and technological global system that may affect an organization.The economic integration of the European Union is part of the international forces.

Quiz 3: The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Managers may be able to control some forces in the general environment,but they can't control those in the task environment.

Political-legal forces are changes in the way politics shape laws and laws shape the opportunities for and threats to an organization.

Members of the National Organization for Animals (NOA)have launched a letter-writing campaign to elected officials and have contributed funds to election campaigns to try to exert political influence;NOA is an example of a government regulator.

If a community gives a company tax breaks in return for the promise of new jobs and the firm fails to deliver,rescinding those tax breaks when firms don't deliver promised jobs are known as cutbacks.

Typically,labor unions tend to represent salaried workers,and professional associations tend to represent hourly workers.

The general environment,or macroenvironment,includes six forces: economic,technological,sociocultural,demographic,political-legal,and international.

Distributors can be quite important because in some industries there is not a lot of competition,so the distributor has a lot of power in setting the price of the product.

When a daycare center looks at the recent increase in the number of working mothers in its area to determine how many employees to hire,this is an example of studying demographic forces.

Associations that are utilized by government agencies to monitor manufacturing and agricultural needs and developments are known as government regulators.

Economic forces consist of the general economic conditions and trends like unemployment,inflation,interest rates,and economic growth that may affect an organization's performance.

Managers can usually ignore the mass media without adverse effect.

Due to obesity issues in the lives of many customers,consumers are demanding a healthy menu from restaurants.This change in demand is an example of a demographic force.

Private-sector unionization has slightly increased,because despite the recession,jobs in manufacturing and construction have increased.

Choosing between product performance and employee performance is what most ethical conflicts are about.

Technological forces,such as air-conditioning,are new developments in methods for transforming resources into goods or services.

Marketing for a startup small business to obtain many small new customers is known as crowdfunding.

When Pleasant Resort,a successful 100-year-old hotel and resort,became part of A-Plus Hotels,a five-star hotel chain,so Pleasant could market its facility and services and A-Plus Hotels could enter the resort market,this relationship is an example of a strategic allies relationship.

International forces represent a huge grab bag of influences that may affect an organization,such as the economic integration of the European Union,which has developed threats and opportunities for American companies.