Question 1

The management approach that emphasized ways to manage work more efficiently is the ___ viewpoint.

Accepted Answer

The classical management approach emphasized ways to manage work more efficiently.

Question 2

Greg,the IT manager,feels that his employees lack the motivation to consistently meet department goals;therefore,the approach Greg and his supervisors need to take to better understand human actions to motivate their employees toward achievement is the ____ viewpoint.

Accepted Answer

The behavioral viewpoint emphasized the importance of understanding human behavior and of motivating employees toward achievement.

Question 3

The behavioral viewpoint developed over the following phases: _____.

Accepted Answer

The behavioral viewpoint developed over three phases: early behaviorism,the human relations movement,and behavioral science.

Question 4

Behavioral science relies on scientific research for developing theories about human behavior that can be ____.

Accepted Answer

Behavioral science relies on scientific research for developing theories about human behavior that can be used to provide practical tools for managers.

Question 5

The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions;this is an example of _____.

Accepted Answer

Management science focuses on using mathematics to aid in problem solving and decision making,such as aiding in product ordering and scheduling decisions.

Question 6

Management science stresses the use of rational,science-based techniques and mathematical models to improve _____.

Accepted Answer

Management science stresses the use of rational,science-based techniques and mathematical models to improve decision making and strategic planning.

Question 7

That organizations should be operated as "communities," with managers and subordinates working together in harmony,is one of the proposals of ____.

Accepted Answer

One of Mary Parker Follett's important contributions to management theory was that conflicts should be resolved by having managers and workers talk over differences and find solutions that would satisfy both parties,a process she called integration.

Question 8

Mary Parker Follett anticipated some of today's concepts,such as _____.

Accepted Answer

Mary Parker Follett anticipated some of today's concepts of "self-managed teams," "worker empowerment," and "interdepartmental teams"-that is,members of different departments working together on joint projects.

Question 9

While discussing approaches to boost organization productivity,Rene,the president of an auto manufacturer,was interested in a rational approach that through the application of scientific methods,time and motion studies,and job specialization found it is possible to increase productivity.This is the essence of the ____ viewpoint.

Accepted Answer

The essence of the classical viewpoint is that work activity is amenable to a rational approach,that through the application of scientific methods,time and motion studies,and job specialization it is possible to boost productivity.

Question 10

A large production company has been utilizing the Hawthorne effect in its 12 international factories,and it has seen great success from implementing the Hawthorne principles that propose that ____.

Accepted Answer

The Hawthorne studies were faulted for being poorly designed and not having enough empirical data to support the conclusions.Nevertheless,they succeeded in drawing attention to the importance of "social man" (social beings)and how managers using good human relations could improve worker productivity.

Question 11

Maslow's hierarchy of human needs included ______.

Accepted Answer

In 1943 Maslow proposed his famous hierarchy of human needs: physiological,safety,love,esteem,and self-actualization.

Question 12

Abraham Maslow proposed the ____.

Accepted Answer

In 1943 Maslow proposed his famous hierarchy of human needs: physiological,safety,love,esteem,and self-actualization.

Question 13

Thomas has been studying Hugo Munsterberg's suggestions,and like Munsterberg,Thomas believes that psychologists can contribute to industry by _____.

Accepted Answer

Hugo Munsterberg suggested that psychologists could contribute to industry in three ways: (1)study jobs and determine which people are best suited to specific jobs, (2)identify the psychological conditions under which employees do their best work,and (3)devise management strategies to influence employees to follow management's interests.

Question 14

The example in the textbook of Paul English of Kayak.com altering an existing open-office seating arrangement by using new employees to change existing seating patterns is an example of ____.

Accepted Answer

Behavioral science relies on scientific research for developing theories about human behavior that can be used to provide practical tools for managers,such as increasing productivity by changing an office seating plan.

Question 15

Operations management focuses on managing the production and delivery of an organization's products or services _____.

Accepted Answer

Operations management focuses on managing the production and delivery of an organization's products or services more effectively.It is a form of quantitative management.

Question 16

George,who owns a small grocery store,has a reputation in the community as a tough manager.Many customers have heard George yell at his employees because he feels that workers today are lazy,lack ambition,and hate to work.George is a(n)____ manager.

Accepted Answer

Theory X managers are more likely to micromanage,which leads to employee dissatisfaction because these managers believe employees are inherently lazy.

Question 17

Olivia,the general manager of a bowling center,believes in her workers and that they are responsible and capable employees,so that they can be trusted when given responsibility.Olivia is an example of a(n)___ manager.

Accepted Answer

Theory Y represents the outlook of human relations proponents,an optimistic,positive view of workers.In this view,workers are considered to be capable of accepting responsibility,self-direction,and self-control and of being imaginative and creative.

Question 18

Gabriel,the CEO of a large global production company,is excited about the introduction of statistics and computer simulations in the design stage of their products.This is an example of _____.

Accepted Answer

Quantitative management is the application to management of quantitative techniques,such as statistics and computer simulations.

Question 19

Hugo Munsterberg was known as ____.

Accepted Answer

Hugo Munsterberg has been called the father of industrial psychology.His ideas led to the field of industrial psychology,the study of human behavior in workplaces,which is still taught in colleges today.

Question 20

The field of behavioral science includes _____.

Accepted Answer

The disciplines of behavioral science include psychology,sociology,anthropology,and economics,all of which consider human behavior.

Quiz 2: Management Theory: Essential Background for the Successful Manager