As organizations focus on responding to customer needs,they soon find that the traditional meaning of a customer expands to include internal customers.The word customer now refers to ____.
A) the purchaser of the end product
B) the user of the end product
C) the consumer with whom a relationship is maintained
D) the next process
E) the person interested in the product

Question

Quizplus · Accepted Answer

As organizations focus on responding to customer needs,they soon find that the traditional meaning of a customer expands to include internal customers.The word customer now refers to the next process,or wherever the work goes next.Any recipient of a person's work,whether coworker,boss,subordinate,or external party,should be viewed as the customer.

As Organizations Focus on Responding to Customer Needs,they Soon Find