Moselle Was Upset as to the Service She Received When

Moselle was upset as to the service she received when she was trying to purchase a new handbag.First,the salesperson seemed preoccupied with a conversation with another associate and when she finally recognized Moselle,she was nowhere to be found when Moselle wanted to make a purchase.Moselle plans to make a formal complaint to management.What can a manager do to recover from this service failure?

A) fire the sales associate to reduce service recovery damage
B) encourage the customer to complain by listening without interruption
C) make sure there are plenty of sales associates at all times
D) give the handbag to Moselle for free to show commitment to high-quality customer service