Mystery shoppers gather information about all EXCEPT _________.
A)the attitude the sales clerk used with the shopper
B)how long it took the salesperson to greet the incoming shopper
C)how knowledgeable the sales clerk was about merchandise he or she was selling
D)the actions of the sales clerk after the shopper entered the store
E)the price of the merchandise

Question

Quizplus · Accepted Answer

Mystery shoppers are professional shoppers who shop a store to evaluate the service provided by store employees and the presentation of the merchandise in the store.Retailers can then assess the service quality to ensure that the set service goals are being achieved.The price of the merchandise isn't a consideration in determining the service level.

Mystery Shoppers Gather Information About All EXCEPT _________