How can retailers reduce the delivery gap?
A)survey customers expectations
B)provide employees with the necessary skills and knowledge
C)handle customer complaints
D)interact with customers
E)set service goals

Question

Quizplus · Accepted Answer

Providing employees with information and training will aid in closing the delivery gap as then employees can answer customers' questions and suggest products while having confidence and a sense of competency which is needed to overcome service problems.The other selections are ways to close the knowledge or standards gap.

How Can Retailers Reduce the Delivery Gap