An electronic retailer promised a customer that if he or she is dissatisfied with a purchase,returns are quick and easy,but when the purchase is received,there is no information on the electronic retailer's return policies or any return instructions.This is an example of a _____ gap.
A)performance
B)delivery
C)communications
D)research
E)knowledge

Question

Quizplus · Accepted Answer

The communications gap is the difference between the service promised and the service actually delivered.

An Electronic Retailer Promised a Customer That If He or She