Tyson ordered three pizzas at Dominos and was told they would be ready in fifteen minutes.Content with the wait,Tyson decided to walk to the nearby Blockbuster and rent a DVD for the evening.When he returned twenty minutes later,he learned that his order was not yet in the oven and had to wait another 15 minutes to get his pizzas.This is an example of a _____________ gap.
A)performance
B)communications
C)knowledge
D)delivery
E)research

Question

Quizplus · Accepted Answer

The communications gap is the difference between the service promised and the service actually delivered.

Tyson Ordered Three Pizzas at Dominos and Was Told They