A sales associate who is confronted by a customer whose newly purchased DVD player would not play his DVDs should _______.
A)tell the customer to relate her complaint to a manager
B)avoid placing any blame on the store or its employees for the customer's inconvenience
C)not interrupt the customer's complaint
D)take action only after the customer has requested her system be replaced for the second time

Question

Quizplus · Accepted Answer

Customers need to be allowed to air their complaints without interruption as interruptions can further irritate customers who may already be emotionally upset.

A Sales Associate Who Is Confronted by a Customer Whose