Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.Retailers can minimize this time by:
A)using company jargon when dealing with customers so customers can learn about the products that are offered
B)delegating all handling of complaints to store managers only
C)providing employees the tools and ability to service customers
D)increasing the number of people the customer deals with so the customer can see how the retailer really cares about resolving his or her complaints

Question

Quizplus · Accepted Answer

Retailers can minimize this time by reducing the number of people the customer must contact,making the store employees as self-sufficient as possible when it comes to dealing with customers,and avoiding the use of company jargon when dealing with customers.

Customer Satisfaction Is Affected by the Amount of Time It