_____ is the perceived fairness of the process used to resolve complaints.
A)Evaluative fairness
B)Perceptual equity
C)Procedural fairness
D)Service equity
E)Distributive fairness

Question

Quizplus · Accepted Answer

Procedural fairness is the perceived fairness of the process used to resolve complaints.Distributive fairness is a customer's perception of the benefits received compared with their costs in terms of inconvenience or monetary loss.

_____ Is the Perceived Fairness of the Process Used to Resolve