The head of the customer service department called a staff meeting on Monday morning and said, "Start packing up your desks. We're moving to a different floor on Friday." The staff grumbled about the short notice as they walked back to their cubicles. What was the general reason for their resistance to change?
A)Self-interest
B)Surprise
C)Inertia
D)Peer pressure
E)Different assessments

Question

Quizplus · Accepted Answer

One key aspect of timing and lack of receptivity to change is surprise. If the change is sudden, unexpected, or extreme, resistance may be the initial-almost reflexive-reaction.

The Head of the Customer Service Department Called a Staff