As a development requirement for his new job, Fernando attended a seminar that focused on listening skills and giving and receiving feedback effectively when working with employees different from oneself. Fernando took part in role playing to practice these skills with other managers and employees, many with diverse backgrounds. This type of instruction is referred to as
A)skill modification.
B)skill building.
C)awareness training.
D)awareness building.
E)on-the-job training.

Question

Quizplus · Accepted Answer

Skill building aims to develop the skills that employees and managers need to deal effectively with one another and with customers in a diverse environment. Most of the skills taught are interpersonal, such as active listening, coaching, and giving feedback.

As a Development Requirement for His New Job, Fernando Attended