________ are the costs that customers incur when they change suppliers.
A)Network costs
B)Switching costs
C)Overhead costs
D)Opportunity costs

Question

Quizplus · Accepted Answer

Switching costs are the costs that customers incur when they change suppliers. These costs can include financial costs such as cancellation fees or the cost of purchasing new equipment, as well as non-financial costs such as time spent researching and evaluating new suppliers, potential disruption to operations, and the hassle of having to retrain employees.

________ Are the Costs That Customers Incur When They Change