Question 1

Excessive in-group identification and cohesion can lead to_____.
A) isolation
B) overestimation of the group's competence
C) blindness to interdependencies with external individuals and groups
D) all of the above

Accepted Answer

Excessive in-group identification and cohesion can lead to isolation, overestimation of the group's competence, and blindness to interdependencies with external individuals and groups, all of which can have negative consequences for both the group and the broader community.

Question 2

Because of our basic need to belong to a social group,we are _____.
A) likely to see ourselves as more similar to people from other groups than to people from our own groups
B) more likely to remember negative information about our in-group,especially under stress
C) more likely to see members of out-groups in positive ways,especially under stress
D) none of the above

Accepted Answer

None of the options provided accurately reflect our basic need to belong to a social group. Option A is false, as we actually tend to see ourselves as more similar to members of our own group than those in other groups. Option B is also false, as we tend to remember positive information about our in-group and negative information about out-groups. Option C is false, as we tend to see members of our own group in a positive light and those in out-groups in a negative light, which is known as ingroup favoritism.

Question 3

According to research Deborah Ancona and her colleagues,____.
A) teams that are primarily internally focused tend to achieve the highest performance ratings
B) teams that are primarily externally connected tend to achieve the highest performance ratings
C) teams that are both internally focused and externally connected tend to achieve the highest performance ratings
D) realize that the work of one team has little effect on the work of other teams

Accepted Answer

According to the research of Deborah Ancona and her colleagues, teams that are both internally focused and externally connected tend to achieve the highest performance ratings. This means that teams that prioritize their internal cohesion and relationships while also being connected and responsive to the external environment are the most successful. The research did not support options A, B, or D.

Question 4

Which of the following is not stage of team development?
A) forming
B) performing
C) approving
D) storming

Accepted Answer

Forming, storming, norming, and performing are the four stages of team development as identified by Tuckman's model. "Approving" is not a stage of team development.

Question 5

Researchers Marcial Losada and Emily Heaphy found that the highest performing teams in their research ____.
A) had about a 1:1 ratio of positive to negative statements among team members
B) had about a 2:1 ratio of positive to negative statements among team members
C) had about a 6:1 ratio of positive to negative statements among team members
D) had no negative statements among team members

Accepted Answer

Losada and Heaphy found that the highest performing teams had a ratio of about 6:1 positive to negative statements among team members.

Question 6

The boundary spanning role that translates external information to make it useful is the _____.
A) scout
B) ambassador
C) sentry
D) moderator

Accepted Answer

The sentry role involves monitoring the environment to identify threats and opportunities, then translating this external information into a form that the organization can use to make informed decisions.

Question 7

A National Traffic Safety Board study of "the circumstances in which cockpit crews were more likely to get in trouble" found that approximately "___% of all incidences occurred on the crew's first day of flying together."
A) 12%
B) 28%
C) 55%
D) 73%

Accepted Answer

73% of all incidents occurred on the crew's first day of flying together, highlighting the importance of familiarity and teamwork in cockpit operations.

Question 8

The term that describes the tendency of groups to want to maintain cohesiveness at the cost of critical thinking is _____.
A) groupthink
B) self-management
C) synergy
D) unanimity

Accepted Answer

Groupthink is the term that describes the tendency of groups to want to maintain cohesiveness and solidarity, leading to a lack of critical thinking and individual creativity. This phenomenon can occur when group members prioritize agreement and consensus over independent evaluation of ideas, resulting in flawed decision-making and potentially disastrous outcomes.

Question 9

Which of the following is not a way for team leaders to promote cooperation across teams?
A) Articulate a common vision with the team that inspires interdependence.
B) Refer to "us" versus "them" in all communications to clearly identify boundaries.
C) Create gatekeeping roles in the teams.
D) Reward cooperation across teams.

Accepted Answer

Referring to "us" versus "them" in all communications creates a divisive atmosphere and reinforces boundaries rather than promoting cooperation. The other options promote cooperation by creating a shared vision, implementing gatekeeping roles to manage communication, and rewarding cooperation.

Question 10

The stage of group development likely to be characterized by high energy,pride,and confidence is _____.
A) forming
B) storming
C) norming
D) performing

Accepted Answer

The performing stage is where group members have established their roles and relationships, have common goals, and are working together effectively to achieve those goals. At this stage, there is high energy, pride, and confidence among the group members.

Question 11

Categorizing our social world into groups gives us _____.
A) a sense of control
B) a sense of stability
C) a sense of predictability
D) all of the above

Accepted Answer

Categorizing our social world into groups gives us a sense of control, stability, and predictability. By organizing people and things into categories, we can better understand and navigate our social environment. This can provide a sense of control because we know where we and others belong, a sense of stability because these categories remain relatively stable over time, and a sense of predictability because we can make assumptions about people and things based on their group membership.

Question 12

A group engaged in groupthink is likely to _____.
A) have members that don't express their concerns
B) communicate challenging information easily to group leaders
C) recognize the differences of opinion that exist in the group
D) seek out information from outsiders

Accepted Answer

A group engaged in groupthink is more likely to suppress dissenting opinions and ideas in order to maintain a false sense of consensus and agreement, which can lead to poor decisions. This often involves members not expressing their genuine concerns or ideas, which can have negative consequences for the group's performance or outcomes.

Question 13

The stage of group development in which we are most likely to see members being dependent on their leader is _____.
A) forming
B) norming
C) storming
D) mourning

Accepted Answer

In the forming stage, group members are just getting to know each other and may feel uncertain about the group's goals and their place in the group. As a result, they may look to the leader for guidance and direction, making them more dependent on the leader.

Question 14

All of the following are boundary-spanning roles except _____.
A) scout
B) ambassador
C) guard
D) conductor

Accepted Answer

Scout, ambassador, and guard are all boundary-spanning roles as they involve interacting with or monitoring external entities such as customers, suppliers, competitors, and regulators. Conductor, however, is not a boundary-spanning role. It relates to the coordination and alignment of internal functions and activities within an organization.

Question 15

Boundary spanners ____.
A) connect their teams externally
B) tend to be more successful professionally
C) both a and b
D) none of the above

Accepted Answer

Boundary spanners are individuals who connect their teams with external stakeholders or other departments in the organization. They are considered valuable assets for the organization as they bring in new ideas, information, and opportunities. Due to their role in bridging the gap between internal teams and external stakeholders, boundary spanners tend to have a broader perspective and are more successful professionally. Therefore, both options A and B are correct, making option C the best choice.

Question 16

To prevent groupthink,leaders should _____.
A) be familiar with the symptoms of groupthink
B) remove themselves from some group meetings
C) encourage group members to give them bad news
D) all of the above

Accepted Answer

To prevent groupthink, leaders should be familiar with the symptoms of groupthink, remove themselves from some group meetings, and encourage group members to give them bad news. By understanding the symptoms of groupthink, leaders can recognize when it is happening and take steps to prevent it. Removing themselves from some group meetings can allow for more diverse opinions to be shared without the leader's presence potentially influencing the group. Encouraging group members to give bad news can help break down any sense of conformity or pressure to conform within the group. All of these strategies can help prevent groupthink and lead to better decision-making.

Question 17

Researchers Marcial Losada and Emily Heaphy found that the highest performing teams in their research ____.
A) balanced advocacy (e.g.,expressing one's own opinion)
And inquiry (e.g.,asking others for their opinion)
B) emphasized inquiry (e.g.,asking others for their opinion)
More than advocacy (e.g.,expressing one's own opinion)
C) emphasized advocacy (e.g.,expressing one's own opinion)
More than inquiry (e.g.,asking others for their opinion)
D) none of the above

Accepted Answer

Losada and Heaphy found that the highest performing teams had a balance of both advocacy (expressing one's own opinion) and inquiry (asking others for their opinion), rather than emphasizing one over the other. Therefore, option A is the correct answer.

Question 18

According to the text,we have difficulty in managing in-group/out-group relationships because _____.
A) we tend to see the world from the perspective of our own group
B) we tend to engage in negative stereotyping of outgroup members
C) we develop emotional attachments to our own groups
D) all of the above

Accepted Answer

The text mentions all three factors as reasons for our difficulty in managing in-group/out-group relationships. We tend to see the world from the perspective of our own group, engage in negative stereotyping of outgroup members, and develop emotional attachments to our own groups.

Question 19

If I am acting as a "scout" for my team,I am most likely to be _____.
A) gathering information and resources
B) engaging in team impression management
C) allowing entry to the team
D) protecting the team by denying non-legitimate requests from outside

Accepted Answer

As a scout, the primary role is to gather information and resources for the team. This could involve studying the competition, scouting potential recruits, or seeking out new opportunities for the team to pursue. While the other options might be relevant in certain contexts, they are not the primary focus of a scout's responsibilities.

Question 20

Which stage of team development are team members most likely to resist the leader?
A) adjourning
B) performing
C) norming
D) storming

Accepted Answer

During the storming stage, team members may resist or challenge the authority of the leader as they try to establish their roles and positions within the team. This is a phase of conflict and negotiation, where disagreements, power struggles, and misunderstandings may occur. The leader's role is to facilitate communication and collaboration, address conflicts and concerns, and help the team move towards the norming stage.

Quiz 8: Creating High-Performing Teams

Excessive in-group identification and cohesion can lead to_____.

Because of our basic need to belong to a social group,we are _____.

According to research Deborah Ancona and her colleagues,____.

Which of the following is not stage of team development?

Researchers Marcial Losada and Emily Heaphy found that the highest performing teams in their research ____.

The boundary spanning role that translates external information to make it useful is the _____.

A National Traffic Safety Board study of "the circumstances in which cockpit crews were more likely to get in trouble" found that approximately "___% of all incidences occurred on the crew's first day of flying together."

The term that describes the tendency of groups to want to maintain cohesiveness at the cost of critical thinking is _____.

Which of the following is not a way for team leaders to promote cooperation across teams?

The stage of group development likely to be characterized by high energy,pride,and confidence is _____.

Categorizing our social world into groups gives us _____.

A group engaged in groupthink is likely to _____.

The stage of group development in which we are most likely to see members being dependent on their leader is _____.

All of the following are boundary-spanning roles except _____.

Boundary spanners ____.

To prevent groupthink,leaders should _____.

Researchers Marcial Losada and Emily Heaphy found that the highest performing teams in their research ____.

According to the text,we have difficulty in managing in-group/out-group relationships because _____.

If I am acting as a "scout" for my team,I am most likely to be _____.

Which stage of team development are team members most likely to resist the leader?