Question 1

Princeton High School requires all written information sent to parents to be in English and Spanish.This is ____ that organizations can use to demonstrate understanding of the different needs of stakeholders.
A)an organizational policy
B)diversity training
C)selective recruitment
D)a supportive organization culture
E)an organizational practice

Accepted Answer

An organizational policy is a written statement that outlines the organization's rules, regulations, and procedures. In this case, the policy requires all written information sent to parents to be in English and Spanish. This policy demonstrates the organization's understanding of the different needs of stakeholders, as it ensures that all parents can access important information in their preferred language.

Question 2

Some public schools require uniforms for students.One of the benefits is it evens the playing field socially for kids from different economic backgrounds.This is an example of
A)integration of the informal network.
B)full structural integration.
C)absence of discrimination.
D)pluralism.
E)low levels of intergroup conflict.

Accepted Answer

The answer of Some public schools require uniforms for students.One...

Question 3

Organizational practices used to manage diversity include
A)flexible working hours.
B)job sharing.
C)accommodating benefit packages.
D)multicultural work teams.
E)All of these choices

Accepted Answer

All of the choices listed are examples of organizational practices used to manage diversity. Flexible working hours and job sharing allow employees to accommodate personal and family responsibilities, which can be especially important for individuals from diverse backgrounds. Accommodating benefit packages can address the diverse needs of employees, such as religious or cultural beliefs. Multicultural work teams can help to foster inclusion and understanding among employees from different backgrounds.

Question 4

Holiday Casinos provides foreign-language training for employees who will come into contact with casino patrons who speak a language other than English.This is an example of
A)organizational policies.
B)organizational practices.
C)selective recruitment.
D)diversity training.
E)developing a supportive organization culture.

Accepted Answer

The foreign-language training provided by Holiday Casinos specifically targets employees who will interact with patrons who speak languages other than English. This is an example of diversity training, which aims to equip employees with the knowledge and skills needed to effectively communicate and interact with diverse populations. Therefore, the best choice is (D) diversity training.

Question 5

At a meeting last week,Steve had to pretend he was a woman during a group discussion.This was probably part of which of the following?
A)OJT
B)Diversity training
C)Cross-cultural training
D)Organization culture modification
E)Designing new organizational practices

Accepted Answer

Steve having to pretend to be a woman during a group discussion is likely a scenario that would arise in a diversity training session designed to increase awareness and understanding of different genders and backgrounds.

Question 6

When people use stereotypes they demonstrate
A)incomplete structural integration.
B)pluralism.
C)low levels of conflict.
D)a gap in identification based on cultural identity group.
E)incomplete integration of the informal network.

Accepted Answer

When people use stereotypes, they demonstrate a gap in identification based on cultural identity group. Stereotypes are generalizations or assumptions about a particular group of people, often based on limited or incomplete information. Using stereotypes indicates that someone is not recognizing the diversity within a cultural identity group and is instead relying on simplistic and often inaccurate assumptions about them. This can create a gap in understanding and identification between cultures.

Question 7

An organization could have a high level of intergroup conflict if
A)its employees understand each other's diverse cultures.
B)the management uses a closed-door policy.
C)employee empathy is encouraged.
D)employees have tolerance for other employees.
E)any conflict that arises is over meaningful and work-related issues.

Accepted Answer

If the management uses a closed-door policy, it can create a lack of transparency and communication between employee groups, leading to misunderstandings, distrust, and conflict.

Question 8

An organization that has achieved high levels of diversity with few problems and that can capitalize on the advantages of being diverse is called a(n)____ organization.
A)global
B)heterogeneous
C)multicultural
D)paternalistic
E)ethnocentric

Accepted Answer

A multicultural organization effectively manages diversity and leverages its benefits, creating an inclusive environment where diverse perspectives are valued and utilized.

Question 9

Prospective employees searching for openings at Merrill Lynch can click to see Merrill Lynch's Equal Employment Opportunity statement.This is an example of which of the organizational approaches to managing diversity?
A)Organizational policies
B)Diversity training
C)Selective recruitment
D)Development of a supportive organization culture
E)Organizational practices

Accepted Answer

Merrill Lynch's Equal Employment Opportunity statement is an example of an organizational policy that manages diversity by promoting equal employment opportunities and preventing discrimination based on gender, race, ethnicity, age, religion, or disability.

Question 10

When a team is chosen for an important assignment the composition of the group will be noted by employees.It can indicate if the organization has
A)full structural integration.
B)pluralism.
C)reverse discrimination.
D)cultural identification.
E)equality.

Accepted Answer

The composition of the group being noted by employees can indicate full structural integration, which refers to the extent to which the diversity of an organization's workforce is reflected in its various levels and functions.

Question 11

____ is NOT a characteristic of a truly multicultural organization.
A)Pluralism
B)Isolation of informal networks
C)Full structural integration
D)Absence of prejudice
E)A low level of intergroup conflict

Accepted Answer

Isolation of informal networks is not a characteristic of a truly multicultural organization, as it suggests that certain groups may still be excluded from key relationships and decision-making processes. A truly multicultural organization would strive for full inclusion and integration of all employees, regardless of background or identity. Pluralism, full structural integration, absence of prejudice, and a low level of intergroup conflict are all key characteristics of a truly multicultural organization.

Question 12

The ultimate test of an organization's commitment to managing diversity and multiculturalism is its
A)organization chart.
B)employee recruitment and selection process.
C)organization culture.
D)employee absenteeism and turnover.
E)organization design.

Accepted Answer

A company's commitment to managing diversity and multiculturalism is most reflected in its organization culture - the values, beliefs, and behaviors that are demonstrated by its leadership and employees. While things like the organization chart and design can impact diversity, they do not necessarily reflect a commitment to managing it. Recruitment and selection processes and employee absenteeism/turnover can also be indicators, but they do not provide as comprehensive of a picture as the organization culture.

Question 13

When every individual has the opportunity to influence the organization's culture and norms,____ has occurred.
A)full structural integration
B)equality
C)an absence of discrimination and prejudice
D)cultural identification
E)pluralism

Accepted Answer

Pluralism refers to a state where diverse individuals and groups are able to maintain their unique identities while contributing to the organization's culture and overall success. In a pluralistic environment, every individual has the opportunity to influence the organization's culture and norms, leading to greater inclusivity and a more accepting workplace. Therefore, option E is the best choice.

Question 14

When the external labor market's composition is reflected by that of an organization,____ has occurred.
A)full structural integration
B)pluralism
C)reverse discrimination
D)cultural identification
E)equality

Accepted Answer

Full structural integration refers to the situation where the composition of an organization's workforce is reflective of the external labor market. This means that the organization has successfully eliminated any barriers to entry that may have existed and has attracted a diverse range of employees from the external labor market. As a result, the workforce is representative of the broader society and it reflects the diversity and pluralism that exists in the external environment. This is the desired outcome for most organizations as it enables them to tap into a wider pool of talent and enhances their ability to adapt to changing market conditions.

Question 15

The major policy through which an organization can reflect its stance on diversity is its
A)recruitment procedures.
B)promotional patterns.
C)organizational chart.
D)mission statement.
E)rules and regulations.

Accepted Answer

The mission statement is a statement that reflects the overall purpose and values of an organization, including its stance on diversity. It communicates the organization's commitment to diversity and inclusion and serves as a guide for all policies and practices within the organization. While recruitment procedures, promotional patterns, organizational charts, and rules and regulations are important, they are all influenced by and should align with the organization's mission statement.

Question 16

A pluralistic organization is one that has heterogeneous membership and takes steps to achieve full ____ of people who are different from the dominant group.
A)assimilation
B)integration
C)networking
D)identification
E)commiseration

Accepted Answer

Integration involves actively working towards welcoming and including individuals from diverse backgrounds and creating a sense of belonging for all members. Assimilation implies a pressure for individuals to conform to dominant cultural norms, while networking, identification, and commiseration do not fully capture the goal of fostering inclusivity and diversity in a pluralistic organization.

Question 17

There are no problems at XYZ Corporation arising from age,gender or ethnicity.It is characterized by
A)full structural integration.
B)pluralism.
C)an absence of discrimination and prejudice.
D)cultural identification.
E)low levels of intergroup conflict.

Accepted Answer

The answer of There are no problems at XYZ Corporation...

Question 18

Jill,a helicopter pilot in the Army,went on a training flight with Marine pilots who had never flown with a woman before.The Marines were visibly uncomfortable.Jill explained to them that even in the Army most of her flights were with men,and those men did not treat her differently.Jill demonstrated ____ in order to put the men at ease.
A)a willingness to communicate
B)diversity training
C)cross-cultural training
D)organization culture modification
E)designing new organizational practices

Accepted Answer

Jill's willingness to communicate and address the discomfort of the Marines demonstrates effective communication and interpersonal skills, which are important in diverse settings. Diversity training, cross-cultural training, organizational culture modification, and designing new organizational practices may also be important in promoting diversity and inclusion, but they are not directly demonstrated in this scenario.

Question 19

Pluralism means that
A)the organization shares a common culture.
B)the organization's employees speak more than one language.
C)the organization culture encourages diversity.
D)every ethnicity is represented in the workforce.
E)every group represented in the organization works to better understand every other group.

Accepted Answer

The answer of Pluralism means that
A)the organization shares a common...

Question 20

Schools in New Jersey are closed on Rosh Hashanah,Yom Kippur,Christmas,and Easter among other holidays.This is an example of which of the organizational approaches to managing diversity?
A)Organizational policies
B)Diversity training
C)Selective recruitment
D)Development of a supportive organization culture
E)Organizational practices

Accepted Answer

This is an example of organizational practices, as it involves the implementation of specific actions or policies, such as closing schools on certain holidays, to accommodate and respect diverse cultural and religious practices.

Quiz 6: The Multicultural Environment

Princeton High School requires all written information sent to parents to be in English and Spanish.This is ____ that organizations can use to demonstrate understanding of the different needs of stakeholders.

Some public schools require uniforms for students.One of the benefits is it evens the playing field socially for kids from different economic backgrounds.This is an example of

Organizational practices used to manage diversity include

Holiday Casinos provides foreign-language training for employees who will come into contact with casino patrons who speak a language other than English.This is an example of

At a meeting last week,Steve had to pretend he was a woman during a group discussion.This was probably part of which of the following?

When people use stereotypes they demonstrate

An organization could have a high level of intergroup conflict if

An organization that has achieved high levels of diversity with few problems and that can capitalize on the advantages of being diverse is called a(n) ____ organization.

Prospective employees searching for openings at Merrill Lynch can click to see Merrill Lynch's Equal Employment Opportunity statement.This is an example of which of the organizational approaches to managing diversity?

When a team is chosen for an important assignment the composition of the group will be noted by employees.It can indicate if the organization has

____ is NOT a characteristic of a truly multicultural organization.

The ultimate test of an organization's commitment to managing diversity and multiculturalism is its

When every individual has the opportunity to influence the organization's culture and norms,____ has occurred.

When the external labor market's composition is reflected by that of an organization,____ has occurred.

The major policy through which an organization can reflect its stance on diversity is its

A pluralistic organization is one that has heterogeneous membership and takes steps to achieve full ____ of people who are different from the dominant group.

There are no problems at XYZ Corporation arising from age,gender or ethnicity.It is characterized by

Pluralism means that

Schools in New Jersey are closed on Rosh Hashanah,Yom Kippur,Christmas,and Easter among other holidays.This is an example of which of the organizational approaches to managing diversity?