One of the most hated weeks at the college's alumni office was the week in which the alumni newsletters were prepared for mailing.The process of folding,stapling,sorting,and affixing labels was all done by hand and required the assistance of everyone who worked in the alumni office.Then the alumni director purchased a machine that would perform all of the tasks that had once been done manually.The director decided to purchase the machine to improve group relationships and to remove the cause of much of the organization's stress.This is an example of an organization development intervention technique known as
A)diagnostic activities.
B)technostructural activities.
C)third-party peacemaking.
D)team building.
E)process consultation.

Question

Quizplus · Accepted Answer

The intervention technique used in this scenario is technostructural activities, which involve changing the organization's technology, job design, and work processes to improve overall effectiveness and reduce stress. The purchase of the machine is an example of implementing a new technology to streamline tasks and reduce manual labor.

One of the Most Hated Weeks at the College's Alumni