Kimberly-Clark offers a training program where store managers wear glasses to blur their vision,simulating older shoppers.What kind of innovation is this?
A)Mechanical
B)Managerial
C)Incremental
D)Technical
E)Process

Question

Quizplus · Accepted Answer

This is a managerial innovation as it involves a new way of managing or training employees to improve their understanding and empathy towards older shoppers, enhancing customer service.

Kimberly-Clark Offers a Training Program Where Store Managers Wear Glasses