Question 1

Your company uses a performance evaluation device that contains an item that looks like Table 1.What kind of evaluation device is this?

Accepted Answer

Table 1 represents a graphic rating scale, which is a type of performance evaluation device that asks raters to evaluate a person based on a list of traits or qualities associated with job performance. The scale is typically a line or a grid with the traits or qualities listed on one axis and rating options on the other axis. In this case, the rating options range from "poor" to "excellent."

Question 2

Which of the following is NOT an objective measure of performance appraisal?

Accepted Answer

Ranking of coworkers by their superior is a subjective measure of performance appraisal as it is based on the opinion of the supervisor rather than objective data or facts. The other options are objective measures as they can be measured quantitatively.

Question 3

The most appropriate training technique for PepsiCo to teach its employees to make ethical decisions would be

Accepted Answer

Case discussion groups would be the most appropriate training technique as it allows employees to actively engage in ethical decision-making by analyzing real-life scenarios and discussing their thoughts with peers. This approach promotes critical thinking and collaboration, allowing employees to learn from each other's experiences and perspectives. Additionally, it provides a safe space for employees to ask questions and receive feedback on their decision-making skills.

Question 4

Selecting managerial employees sometimes involves a specially designed technique called

Accepted Answer

An assessment center is a commonly used technique for selecting managerial employees. It involves utilizing multiple assessment methods such as interviews, simulations, and exercises to evaluate a candidate's managerial potential and competencies. This technique provides a more comprehensive evaluation of candidates than traditional methods such as resumes and interviews, and has been found to have high validity and reliability in predicting managerial success.

Question 5

Ken is a newly hired police officer.He has been assigned to ride along with a more experienced officer to learn about paperwork,how to handle accident scenes,how to deal with domestic disputes,and other duties that he will be expected to perform.The police department that hired Ken is using ____ training.

Accepted Answer

On-the-job training involves learning through hands-on experience while working alongside a more experienced employee. This is exactly what Ken is doing by riding along with a more experienced police officer.

Question 6

One of the major disadvantages of ranking as an appraisal method is that it

Accepted Answer

The answer of One of the major disadvantages of ranking...

Question 7

George is an average cook in the Marine Corps.However,when his unit deploys,food becomes especially important.At the end of deployment,George is rated above marines in other specialties.George benefits from

Accepted Answer

George benefits from a halo error, where his overall rating is boosted due to his perceived excellence in one specific area (cooking), despite his average performance in other areas. This can happen when one positive trait or skill overshadows other aspects of performance.

Question 8

Which of the following would probably have the highest content validity?

Accepted Answer

Assessment center exercises are designed to simulate actual job tasks and are therefore likely to have the highest content validity. Personality and IQ tests are less likely to have direct relevancy to job performance, while achievement tests and interviews may have some degree of relevant content but may also be influenced by factors outside of the job context.

Question 9

Performance appraisals are a formal assessment of employees that should be conducted regularly because they

Accepted Answer

All of the choices are reasons why performance appraisals should be conducted regularly. They validate selection methods by ensuring that the selected employees are performing up to standard. Performance appraisals also establish a basis for rewards such as bonuses, promotions, and pay raises. They provide feedback to help employees improve performance by identifying their strengths and weaknesses. Finally, performance appraisals help determine training and development needs by highlighting areas where employees need improvement.

Question 10

Perhaps the most important consideration in developing a training plan is to

Accepted Answer

Selecting the content of the training is the most important consideration as it determines the knowledge and skills that trainees will acquire during the training. Once the content is selected, other factors such as who will be trained, the method of training, the training budget, and the trainer can be determined accordingly.

Question 11

Steve sells traffic signs and tape to municipalities.In his region he has a few affluent communities that order the best items.Carla has even more communities in her region that are affluent,and she sells even more items.If their supervisor does not use some adjustment factor to account for the differences in regions when evaluating the performance of the two workers,the evaluations will exhibit

Accepted Answer

Opportunity bias occurs when the circumstances or opportunities differ significantly between individuals being evaluated, leading to unfair comparisons. In this scenario, Carla has more affluent communities in her region, giving her more opportunities to sell higher quantities or more expensive items compared to Steve. Without adjusting for these differences, their performance evaluations would not accurately reflect their individual efforts or abilities, but rather the differing opportunities presented by their respective sales regions.

Question 12

When a swimmer does kicking drills to focus on a specific technique,rather than on the overall swimming speed,it is similar to ____ training,which allows employees to focus on safety rather than productivity.

Accepted Answer

Vestibule training is a type of training where employees are trained in a simulated work environment that closely resembles their actual work environment. This approach allows employees to focus on mastering specific techniques or skills without the pressure of real-world production demands. Similarly, when a swimmer does kicking drills to focus on specific techniques, they are not focusing on overall swimming speed or performance, which is similar to vestibule training. Simulation training is also a valid choice, but vestibule training is a more accurate comparison.

Question 13

Often the most difficult part of performance appraisal is

Accepted Answer

Giving feedback can be challenging and uncomfortable for both the appraiser and the appraisee. It requires effective communication skills and the ability to deliver constructive criticism in a way that is helpful and motivates the employee to improve their performance.

Question 14

GE requires managers to fire the bottom 10% of employees each year.GE is using

Accepted Answer

GE is using a ranking system of performance appraisal by requiring managers to fire the bottom 10% of employees each year. This system involves ranking employees from best to worst and then making decisions based on how they compare to each other, rather than using an objective measure or management by objectives.

Question 15

Jan is an average salesperson.She tends to make her sales quota four out of every five months.Last month she closed the largest sale that her company has ever made in its history.Even though there is no indication that she is now an exceptional salesperson,her supervisor ranked her as one.This is an example of how a ____ error can influence a performance appraisal.

Accepted Answer

The answer of Jan is an average salesperson.She tends to...

Question 16

Total sales,budget expenditure,and the number of claims processed are all examples of

Accepted Answer

Total sales, budget expenditure, and the number of claims processed are objective performance appraisal criteria as they can be easily measured and quantified. Training methods, predictive validation methods, and content validation methods are not related to performance appraisal criteria. Judgmental performance appraisal criteria are based on subjective opinions and are not objective.

Question 17

Interviews are sometimes poor predictors of success because of

Accepted Answer

The answer of Interviews are sometimes poor predictors of success...

Question 18

One of the major disadvantages associated with the so-called special performance test is that it

Accepted Answer

The answer of One of the major disadvantages associated with...

Question 19

The California Highway Patrol Academy has all of its candidates for promotion attend a multiple-day evaluation session during which they undergo a battery of tests,interviews,and simulated work experiences.This is an example of

Accepted Answer

The multiple-day evaluation session described in the scenario is an example of an assessment center, which is a method of evaluating job candidates or employees through a variety of exercises and job-related simulations. The purpose of an assessment center is to assess a candidate's skills, knowledge, and abilities in a realistic and standardized way, in order to make informed decisions about their potential for success in a particular job or role.

Question 20

Table 2 is one item out of your performance evaluation.What kind of evaluation device does your company use?

Accepted Answer

The answer of Table 2 is one item out of...

Quiz 14: Managing Human Resources in Organizations